Thu Duong Email
Head Of Operations @ Chubb
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Thu Duong Location
- Ho Chi Minh City, Vietnam
Thu Duong Work
- 2022 -now Head Of Operations @
- 2020 -2022 Director of Operations Management @
- 2018 -2019 Head of Complaint Handling and Customer Excellence @
- 2014 -2018 Manager, Customer Service and Policy Administration @
- 2011 -2014 Supervisor, OP Processes Development @ Vietcombank-Cardif
- 2008 -2011 Assistant Manager, Customer Services @
- 2003 -2008 Customer Care Executive @
- 2000 -2003 Assistant, POS @
Thu Duong Education
- LOMA
ACS (Associate of Customer Service) (Life & Health Insurance)
2015-2015 - Solvay Brussels School
Master of Business Administration (MBA) (Master of Business Administration)
2012-2014 - LOMA
ARA (Associate of Reinsurance Administration) (Reinsurance)
2013-2013 - LOMA
Fellow (Life and Health Insurance Management)
2009-2013 - Hanoi foreign languages college
Bachelor's degree (English Language and Literature/Letters)
1995-1999 - Phuong Dong university
Bachelor's degree (Business Administration and Management, General)
1995-1999
Thu Duong Skills
- Risk Appetite
- Management Information Systems (MIS)
- Insurance Risk
- Project Delivery
- Performance Management
- People Management
- Customer Satisfaction
- Budgeting
- Operations
- Strategic Initiatives
- Analytical Skills
- English
- Operational Efficiency
- Cost Efficiency
- Customer Interaction
- Change Management
- Management
- Leadership
- Insurance
- Customer Service
- Risk Management
- Strategic Planning
- Project Management
- Teamwork
- Negotiation
- Lean Management
- Process reengineering
- Recruiting
Thu Duong Summary
- Thu Duong, based in Ho Chi Minh City, Vietnam, is currently a Head Of Operations at Chubb. Thu Duong brings experience from previous roles at Willis Towers Watson, Prudential Vietnam Assurance Private Ltd., MetLife and Vietcombank-Cardif. Thu Duong holds a 2015 - 2015 ACS (Associate of Customer Service) in Life & Health Insurance @ LOMA. With a robust skill set that includes Risk Appetite, Management Information Systems (MIS), Insurance Risk, Project Delivery, Performance Management and more. Thu Duong has 1 emails on RocketReach.
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