Thorsten Schulz Email
Director Retail Client Lifecycle Events (Customer Service Back Office Operations) @ ING-DiBa
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Thorsten Schulz Location
- Frankfurt, HE, DE
Thorsten Schulz Work
- 2024 - now Director Retail Client Lifecycle Events (Customer Service Back Office Operations) @
- 2022 - 2024 Director Customer Operations (COO) @
- 2020 - 2022 Director Agent Oversight and Onboarding (KYC Operations) @
- 2014 - 2020 Director Sales Operations Europe (GTM) @
- 2012 - 2014 Head of Service Management Mobile Payment @
- 2010 - 2012 Head of Customer Service Delivery @
- 2007 - 2010 Head of Business Enablement @
- 2002 - 2006 Business Improvement Manager and Six Sigma Black Belt @
Thorsten Schulz Education
- Baden-Wuerttemberg Cooperative State University (DHBW)
Dipl. Betriebswirt (BA) (Economy, financial services)
1996 - 1999 - Otto Hahn Gymnasium, Furtwangen im Schwarzwald
Abitur
Thorsten Schulz Skills
- Credit Cards
- Product Management
- Strategy
- Payments
- Process Improvement
- Business Analysis
- Outsourcing
- Call Centers
- Customer Experience
- Service Delivery
- Vendor Management
- Customer Satisfaction
- Business Transformation
- Mobile Payments
- Project Portfolio Management
- Servicing
- Money Transfers
- Management
- German
- Lean Manufacturing
- Business Strategy
- Strategic Planning
- Project Management
- Customer Service
- Leadership
- Public Speaking
- Change Management
- Project Portfolio
- Business Process Improvement
- Sales
Thorsten Schulz Summary
- Thorsten Schulz, based in Frankfurt, HE, DE, is currently a Director Retail Client Lifecycle Events (Customer Service Back Office Operations) at ING Deutschland. Thorsten Schulz brings experience from previous roles at Nexi Germany, MoneyGram International and Deutsche Telekom. Thorsten Schulz holds a 1996 - 1999 Dipl. Betriebswirt (BA) in Economy, financial services @ Baden-Wuerttemberg Cooperative State University (DHBW). With a robust skill set that includes Credit Cards, Product Management, Strategy, Payments, Process Improvement and more. Thorsten Schulz has 2 emails on RocketReach.
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