Thomas Viola Email & Phone Number
DHSS - Manager of Application Support (Enterprise Operations) @ Delaware Dept of Health and Social Services
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Thomas Viola Location
- Middletown, DE, US
Thomas Viola Work
- 2026 -now DHSS - Manager of Application Support (Enterprise Operations) @
- 2013 -2025 Incident Manager and Problem Manager and Production Support (Engineer 3) @
- 2010 -2020 Civic Association President @ Middletown Village Civic Association
- 2011 -2013 IT Team Lead @ ING US Financial Services
- 2004 -2011 Product Release Manager for Fraud and Customer Care Applications and Production Support Ops Team Lead @ J.P. MORGAN CHASE, Card Services
- 2000 -2004 System Administrator and Batch Scheduling Engineer @
- 1997 -2000 Unix System Administrator @
- 1996 -1997 Unix Support @
Thomas Viola Education
- Bucks County Community College
Technical Certificate (Unix Systems Administration)
1999-2000 - DPT Business School, Philadelphia
Technical Diploma (System Architecture / Business Management)
1996-1997 - Holy Ghost Prep.
H.S. Diploma
1984-1988
Thomas Viola Skills
- Computer Engineering
- Problem Solving
- Communication
- Emerging Trends
- Regulatory Standards
- Handle Confidential Information
- Business Process Improvement
- Critical Thinking
- Build Strong Relationships
- Risk Management
- Unix
- SDLC
- Software Documentation
- Vendor Management
- Business Analysis
- Process Improvement
- Disaster Recovery
- IT Management
- System Administration
- Visio
- Management
- Analysis
- Incident Management
- IT Strategy
- SQL
- Integration
- Change Management
- Requirements Gathering
- Enterprise Architecture
- Leadership
- ITIL
- Project Management
- Agile Methodologies
- Program Management
- Security
- Resource Management
- Requirements Analysis
- Release Management
- Business Continuity
- Production Support
- Data Center
- Offshore Resource Management
- IT Service Management
- IT Operations
- Troubleshooting
- Cloud Computing
- Root Cause Analysis
- Software Development Life Cycle (SDLC)
- Resources
- Applications
- Finance
- Engineering
- Support
- Strategy
- Operations
- Microsoft Excel
- Software Development Life Cycle Sdlc
- Health Check
- Netcool
- Cabling
- Consulting
- Dove
- RF
- IBM
- Level 1
- Delaware
- Insurance
- Technical Training
- Vendors
- Windows
- Location
- Community
- Computing
- Net
- Grid Computing
- Processors
- Hubs
- Change Control
- System Upgrades
- Procedural
- Customer Service Training
- Structure
- HP Quality Center
- Production Environment
- Corporate Training
- Temporary Placement
- Batch Processing
- Facilitation
- Point of Sale
- Windows XP
- Triad
- Third Party
- Boys
- Transaction Processing
- System Development Methodology
- Adapter
- PC
- Technical Operations
- Maintenance and Repair
- Data Backup
- Routers
- System Architecture
- Rules
- Resolve
- Auditing
- Data Storage
- SQL*Plus
- Source
- SharePoint
- Technical Resources
- Accounting
- Pennsylvania
- Store Setup
- Implementation Planning
- IBM AIX
- Philadelphia
- Outages
- Networking
- Escalation
- Sun Microsystems
- Foundation
- System
- Telecommunications
- Cell
- SMSC
- Business Services
- Relationship Management
- Offering
- Tests
- TSM
- Nyse
- Reports
- County
- Solution Implementation
- Life Insurance
- Risc
- State of the Art
- Microsoft Office
- System Operations
- User Acceptance Testing
- Restores
- Testing
- Asset Management
- Performance Improvements
- TWS
- Training
- Puerto Rico
- Policy
- HP Servers
- Customer Service
- EDI
- Enterprise Software
- Printers
- Actuarial Science
- Sla
- Production Readiness
- End Users
- Solution
- Scripting
- Private Equity
- Service Development
- Business Management
- Delegate
- Scheduling
- Documentation
- SCO Unix
- Concentrators
- Remote Access
- System Monitoring
- Trains and Add Rails
- Ptf
- Hardware
- Store Systems
- Business Continuity Planning
- Corporate Risk
- Concepts
- Blocks
- Terminals
- Pensions
- Partner Management
- C
- Coordination
- Retail
- Resource Development
- 24x7
- FIX
- Operating Systems
- On Call
- Prophet 21
- Y2k
- Schedules
- Home
- Quality Assurance
- Commercial Banking
- Logic Programming
- New Hires
- Checks
- Timelines
- System Performance
- Sasi
- Permissions
- Technical Support
- Project Planning
- Pep
- Ing
- External Audit
- Technology Consulting
- Project
- Sarbanes Oxley Act
- Governance
- Failover
- Golang
- Contractual Agreements
- Investment Banking
- Financial Risk Management
- Dashboard
- Vendor Relationship Management
- Servers
- Vocational Education
- Hedging
- 24x7 Production Support
- Responsibility
- Internal Audit
- Level 1 and 2
- Regulations
- Banking
- Camp
- Restoring
- PeopleSoft
- On Shore
- Weekends
- Level 2
- Viola
- Executive Management
- Consoles
- Cables
- Power Supplies
- System Development
- Warehousing
- Investments
- Hp Ux
- Guidelines
- Materials
- Software
- Autosys
- Financial Services
- FileNet
- Compliance
- Sungard
- Professional Services
- Support Documentation
- Internal Controls
- Interviews
- AIM
- Stability
- Systems Management
- Onboarding
- Platforms
- On Call Support
- Budgets
- Staff Development
- System Testing
- SunOS
- Risk
- Meetings
- MIS
- Sick
- Delivery
- Deployments
- Architecture
- Evaluation
- Job Scheduling
- Unix Operating Systems
- Coordinate
- Gaps
- Databases
- Software Development Life Cycle
Thomas Viola Summary
- Thomas Viola, based in Middletown, DE, US, is currently a DHSS - Manager of Application Support (Enterprise Operations) at Delaware Dept of Health and Social Services. Thomas Viola brings experience from previous roles at Comcast, Middletown Village Civic Association, ING US Financial Services and J.P. MORGAN CHASE, Card Services. Thomas Viola holds a 1999 - 2000 Technical Certificate in Unix Systems Administration @ Bucks County Community College. With a robust skill set that includes Computer Engineering, Problem Solving, Communication, Emerging Trends, Regulatory Standards and more. Thomas Viola has 2 emails and 4 mobile phone numbers on RocketReach.
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