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Thomas Potts Location
Huntsville, AL, US
Thomas Potts Work
Operations Manager @ (April 2024 - Present)
Supervisor Client Services, NASA Enterprise Service Desk @ (January 2020 - Present)
Supervisor Client Services, NASA Enterprise Service Desk @ (January 2017 - January 2020)
Supervisor Client Services, NASA Enterprise Service Desk @ (January 2012 - January 2017)
NASA Information Support Center Task Lead, SME @ Gray Research Corp (February 2010 - January 2012)
NASA Information Support Center Lead and Analyst @ INFOPRO (March 2004 - February 2010)
NASA Information Support Center Lead and Analyst @ Computer Sciences Corporation (July 2002 - March 2004)
Trouble Management Center and Supervisor @ (March 2001 - July 2002)
Services Coordination Center Lead @ OAO Corporation (April 1999 - March 2001)
Customer Support Center Analyst @ Computer Sciences Corporation (July 1994 - April 1999)
Customer Support Center Analyst @ (February 1993 - July 1994)
Comsec Custodian Assistant @ (July 1990 - February 1993)
Lead and Senior Telecommunications Operator @ (July 1988 - July 1990)
COMBAT Telecommunications Center Operator Specialist @ (May 1983 - December 1984)
Thomas Potts Education
Columbia College at Redstone Arsenal, AL
Associate of Arts - AA (Business Management)
1998
Thomas Potts Skills
Cisco Call Manager
Customer Service
Data Analytics
Help Desk Implementation
Help Desk Institute
Help Desk Support
Relationship Building
Service Desk Management
ServiceNow
Staff Development
Staff Training
Supervisory Skills
Time Management
Thomas Potts Summary
Thomas Potts, based in Huntsville, AL, US, is currently a Operations Manager at InspiriTec, Inc.. Thomas Potts brings experience from previous roles at General Dynamics Information Technology, CSRA Inc, Computer Sciences Corporation and Gray Research Corp. Thomas Potts holds a Associate of Arts - AA in Business Management @ Columbia College at Redstone Arsenal, AL. With a robust skill set that includes Cisco Call Manager, Customer Service, Data Analytics, Help Desk Implementation, Help Desk Institute and more. Thomas Potts has 2 emails on RocketReach.
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