Director, Contact Center Technology @ (March 2025 - March 2026)
Senior Technology Manager — Salesforce and Contact Center Modernization @ (August 2019 - March 2025)
Technology Manager — Customer Service Telephony and Java Services @ (January 2016 - August 2019)
Technology Manager — Crew and Inflight Operations @ (July 2014 - January 2016)
Director and Sr. Manager Call Center Technology and Web Services Solutions @ (November 2011 - November 2013)
Technology Manager — HR, Training and Tech Ops @ (November 2013 - July 2014)
Program Manager (Director) Call Center Technology and Web Services Solutions @ (November 2011 - November 2013)
IT Manager — Crew and Operational Systems and Quality Engineering @ (January 2006 - November 2011)
Director Salesforce and Contact Center Platforms @ (March 2025 - March 2026)
Senior Test Analyst — Enterprise Test Automation @ (October 2004 - January 2006)
Thomas Meeks Education
Louisiana State University
Master of Business Administration - MBA
2020-2021
University of North Texas
Business (International Marketing - Latin America)
1992-1995
Thomas Meeks Skills
Strategic Technology Planning
Technology
SDLC
Project Portfolio
Cross Functional Team
Vendors
Program Manager
Vendor Relations
ADT
Strategic Technology
Change Leadership
Agile Methodologies
Vendor Management
Quality Center
Process Improvement
Scrum
HP Quality Center
Salesforce Service Cloud
Project Portfolio Management
Enterprise Architecture
Program Management
Cross Functional Team Leadership
Change Management
Business Process Improvement
Management
Project Management
PMP
Software Development
Certified Scrum Master
Certified Scrum Master CSM
Unix
Continuous Improvement
Security
Services
Integration
Software Development Life Cycle Sdlc
Software Development Life Cycle
Thomas Meeks Summary
Thomas Meeks, based in Plano, TX, US, is currently a Consultant at Revolt Healthcare. Thomas Meeks brings experience from previous roles at Availity and Southwest Airlines. Thomas Meeks holds a 2020 - 2021 Master of Business Administration - MBA @ Louisiana State University. With a robust skill set that includes Strategic Technology Planning, Technology, SDLC, Project Portfolio, Cross Functional Team and more. Thomas Meeks has 2 emails and 2 mobile phone numbers on RocketReach.
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