Thomas McCauley Email & Phone Number
VP, 1LOD Risk Manager – Complaints and Customer Experience @ Jenius Bank
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Thomas McCauley Location
- Phoenix, AZ, US
Thomas McCauley Work
- VP, 1LOD Risk Manager – Complaints and Customer Experience @ (January 2025 - Present)
- VP, Complaints Manager - Customer Experience @ (January 2025 - Present)
- Director, Business Risk and Controls – Complaints and Member Advocacy @ (November 2022 - October 2024)
- Director, Bank Member Advocacy - Business Risk and Controls @ (November 2019 - October 2024)
- VP, Senior Operations Manager – Issues Management, Quality Assurance and Business Controls @ (June 2012 - November 2019)
- Business Risk and Controls Lead – Quality Assurance and Model Controls @ (November 2019 - November 2022)
- VP, Sr. Operations Manager, 1LOD – Issues Management, QA and Business Controls @ (September 2016 - November 2019)
- Project Manager, New Product Development @ Ping Golf (February 2005 - June 2012)
- VP, Risk Operations Manager – Process, Controls and Root Cause Analysis @ (June 2014 - September 2016)
- National OEM Sales Representative and PGA Tour Representative @ Royal Precision, Inc. (March 1998 - February 2005)
- AVP, Business Support Manager – Operations MBA Program @ (June 2012 - June 2014)
Thomas McCauley Education
- Arizona State University
Master of Business Administration - MBA (W.P. Carey School of Business)
- Arizona State University
Bachelor of Science, School of Global Management and Leadership (Global Business (Finance))
Thomas McCauley Skills
- Organizational Leadership
- Business Analysis
- Risk Management
- Change Management
- Process Improvement
- Leadership Development
- Relationship Management
- Vendor Management
- Banking
- Call Centers
- Financial Services
- International Business
- Program Management
- Management
- Analysis
- Strategy
- Leadership
- Cross-functional Team Leadership
- Operations Management
- Customer Service
- Strategic Planning
- Organizational
- Cross Functional Team
- SQL
- Cross Functional Team Leadership
- Business Development
- Microsoft Excel
Thomas McCauley Summary
- Thomas McCauley, based in Phoenix, AZ, US, is currently a VP, 1LOD Risk Manager – Complaints and Customer Experience at Jenius Bank. Thomas McCauley brings experience from previous roles at Jenius Bank, USAA and Bank of America. With a robust skill set that includes Organizational Leadership, Business Analysis, Risk Management, Change Management, Process Improvement and more. Thomas McCauley has 2 mobile phone numbers on RocketReach.
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