2008 -2013 Call Center Director @ Optimum Marketing Partners, LLC (formerly Person to Person Direct, LLC)
2000 -2008 Call Center Manager @ Person to Person Direct, LLC
Thomas Mascaro Education
Penn State University
(English/Creative Writing)
1989-1993
Thomas Mascaro Skills
Telecommunications
Call Centers
Contact Centers
Call Center
Customer Retention
Customer Satisfaction
Process Improvement
Management
Coaching
Training
Customer Experience
Customer Service
Sales
Business Analysis
VoIP
Leadership
Project Management
Recruiting
Human Resources
Training Programme Design
Strategic Planning
Marketing
Microsoft Office
Team Leadership
Account Management
Thomas Mascaro Summary
Thomas Mascaro, based in New York, NY, US, is currently a Director, Customer Service at Uncommon Goods. Thomas Mascaro brings experience from previous roles at Optimum Marketing Partners, LLC (formerly Person to Person Direct, LLC) and Person to Person Direct, LLC. Thomas Mascaro holds a 1989 - 1993 Penn State University. With a robust skill set that includes Telecommunications, Call Centers, Contact Centers, Call Center, Customer Retention and more. Thomas Mascaro has 3 emails and 7 mobile phone numbers on RocketReach.
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