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Thomas M. Location
Bournemouth, GB
Thomas M. Work
Group Chief Operating Officer @ (January 2022 - Present)
Chief Operating Officer International @ (November 2020 - January 2022)
Global Operations Director @ (September 2019 - November 2020)
Senior Consultant @ (September 2018 - September 2019)
Operations Director - Global Delivery Leader @ (January 2016 - September 2018)
Managing Director UK - Commerical Business Process Outsourcing @ (July 2014 - January 2016)
Head of Operations @ (July 2011 - July 2014)
Senior Operations Manager @ (December 2007 - July 2011)
Head of Business Planning @ (April 2005 - December 2007)
Technical Business Manager - Workforce Management @ (June 2003 - June 2005)
Technical Business Consultant - Management Information (Placement Year, Part-Time and Full-Time) @ (June 2001 - April 2005)
Thomas M. Education
Bournemouth University
Business Decision Management (Business)
1999-2003
Thomas M. Skills
Account Management
BPO
Banking
Budget
Business Analysis
Business Planning
Business Process Improvement
Business Strategy
COPC
Call Centers
Change Management
Contact Centers
Contract Negotiation
Customer Engagement
Customer Experience
Customer Experience Transformation
Customer Insight
Customer Relations
Customer Satisfaction
Customer Service
Data Mining
Employee Engagement
Financial Analysis
Financial Modeling
Forecasting
IVR
Information Management
Leadership
Leadership Development
Management
Motivation
Operating Budgets
Operational Excellence
Operations Management
Outsourcing
People Development
People Management
Process Improvement
Project Management
Project Planning
Queue Management
Resource Management
Service Delivery
Strategic Planning
Talent Management
Training
Vendor Management
Workforce Management
Thomas M. Summary
Thomas M., based in Bournemouth, GB, is currently a Group Chief Operating Officer at Custom Connect. Thomas M. brings experience from previous roles at Custom Connect, Teleperformance and Conduent. Thomas M. holds a 1999 - 2003 Business Decision Management in Business @ Bournemouth University. With a robust skill set that includes Account Management, BPO, Banking, Budget, Business Analysis and more.
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