Thomas Lyng Email
Service Transformation Manager @ Sota Solutions Ltd
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Thomas Lyng Location
- London, England, GB
Thomas Lyng Work
- Service Transformation Manager @ (September 2026 - Present)
- Customer Success Manager @ (September 2026 - Present)
- Service Account Manager @ (January 2022 - January 2026)
- Helpdesk Manager and Head of Department @ (January 2019 - January 2022)
- Senior Technical Consultant @ (January 2019 - March 2019)
- Service Manager @ (September 2018 - November 2018)
- Helpdesk Manager @ (December 2014 - August 2018)
Thomas Lyng Education
- University of Surrey
Bachelor of Science (B.Sc.) (Computing)
2010-2011
Thomas Lyng Skills
- Active Directory
- Automation
- Business Analytics
- Business Continuity Planning
- Business Intelligence (BI)
- Business Process
- Business Process Improvement
- CCNA
- Change management
- Citrix
- Cloud Computing
- Computer Hardware
- Cross-functional Coordination
- Cross‑functional collaboration
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer experience enhancement
- Dashboard
- Data Analysis
- Databases
- Digital Strategy
- Exchange 2010/2007/2003
- Group Policy
- HTML
- HTML 5
- Help Desk Support
- IT Service Management
- IT helpdesk operations
- ITIL
- Incident management
- Information Technology
- Infrastructure
- KPI Dashboards
- KPI Implementation
- KPI monitoring
- Linux Server
- Lync Server 2010
- Lync Server 2013
- MS Reporting Services
- Managed Services
- Mentoring
- Microsoft Exchange
- Microsoft Office
- Microsoft SQL Server
- Nagios
- Networking
- New Business Development
- Operational Excellence
- Operations Management
- Performance Management
- Performance optimisation
- Problem resolution
- Process Improvement
- Reporting & Analysis
- Resource planning
- SQL
- Senior stakeholder engagement
- Service delivery strategy
- SharePoint
- Staff Development
- Stakeholder Management
- Strategic leadership
- Support Management
- Symantec Backup
- Team Leadership
- Team management
- Technical Support
- Technical expertise
- Technical support management
- Troubleshooting
- VMware
- Vendor management
- Virtualization
- VoIP
- Windows Server 2012
- cPanel
- executive decision‑making
Thomas Lyng Summary
- Thomas Lyng, based in London, England, GB, is currently a Service Transformation Manager at Sota. Thomas Lyng brings experience from previous roles at Sota and Akita. Thomas Lyng holds a 2010 - 2011 Bachelor of Science (B.Sc.) in Computing @ University of Surrey. With a robust skill set that includes Active Directory, Automation, Business Analytics, Business Continuity Planning, Business Intelligence (BI) and more. Thomas Lyng has 2 emails on RocketReach.
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