Thomas Kumar Email & Phone Number
Senior Business Operations Analyst @ Salesforce
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Thomas Kumar Location
- Hyderabad, IN
Thomas Kumar Work
- Senior Business Operations Analyst @ (February 2024 - Present)
- QA Analyst and Process Trainer (Technical) @ (January 2013 - June 2014)
- Business Operations Analyst @ (April 2017 - February 2024)
- Sr. Process Trainer (Technical) @ (February 2016 - March 2017)
- Technical Trainer @ (June 2014 - January 2016)
- Level II -Help desk analyst @ (June 2010 - January 2013)
- Technical support associate @ Mahendra Satyam BPO (February 2008 - January 2010)
Thomas Kumar Education
- Jawaharlal Nehru Technological University
B-tech (E.C.E)
2003-2007 - Board Of Intermediate EducationRailway Junior College
Bachelor's degree (Maths,Science,Physiscs)
2001-2003 - St.Mary's High School
S.S.C; M.P.C
Thomas Kumar Skills
- Service Delivery
- IT Service Management
- Quality Assurance
- Active Directory
- Call Centers
- Help Desk Support
- Troubleshooting
- Technical Support
- CRM
- Team Management
- Vendor Management
- BPO
- XP
- HTML
- Networking
- CCNA
- SQL
- ITIL v3 Foundations Certified
- ITIL
- Instructional Design
- Windows XP
- Business Process Improvement
- Business Analysis
- Management
- Incident Management
- Team Leadership
- Customer Service
- Training
- Leadership
- Business Process
- Change Management
- Lean Six Sigma Black Belt
- Process Improvement
- Operational Excellence
- Business Analytics
- Innovation
- Oral Communication
- Customer Relationship Management (CRM)
Thomas Kumar Summary
- Thomas Kumar, based in Hyderabad, IN, is currently a Senior Business Operations Analyst at Salesforce. Thomas Kumar brings experience from previous roles at C3i, Salesforce and C3i Healthcare Connections, a Division of Telerx. Thomas Kumar holds a 2003 - 2007 B-tech in E.C.E @ Jawaharlal Nehru Technological University. With a robust skill set that includes Service Delivery, IT Service Management, Quality Assurance, Active Directory, Call Centers and more. Thomas Kumar has 3 emails and 1 mobile phone numbers on RocketReach.
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