2017 -2018 Senior Technical Support Manager @ Hewlett Packard Enterprise
2016 -2017 Director Technical Support @
2013 -2016 Senior Technical Support Manager @
2013 -2016 Senior Manager Technical Support - APAC @
2011 -2012 Senior Manager, E-Lab Customer Support at EMC @
2007 -2011 Consulting Engineer and Team Lead, E-Lab Customer Support at EMC @
2000 -2008 Senior Engineer, Technical Support at EMC @
1998 -2002 System Support Consultant @
Thomas Ko Education
The University of Kansas
Bachelor of Science (Telecommunications, Electronics Engineering, Computer Systems)
1992-1995
Thomas Ko Skills
Customer Support
Customer Escalation Management
Team Leadership
Datacenter Virtualization
Cloud Computing IaaS
Storage
Storage Virtualization
Clariion
Symmetrix/VMAX
Storage Area Networks
Fibre Channel
SCSI
iSCSI
TCP/IP
Cisco
Brocade
Solaris
Windows
AIX
HP-UX
VMware ESX
NAS
Clustering
Veritas
Veritas Volume Manager
FCoE
Emulex HBA
Qlogic HBA
SAN
Cluster
Cisco Technologies
EMC Storage
Virtualization
Cloud Computing
High Availability
Data Center
VMware
Operating Systems
Switches
ITIL
Enterprise Storage
Linux
Storage Architecture
Storage Management
VMware Infrastructure
Storage Solutions
Disaster Recovery
Troubleshooting
IBM AIX
Requirements Analysis
Hp Ux
Strategy
Microsoft Office
Java
Microsoft Excel
SQL
Project Management
Thomas Ko Summary
Thomas Ko, based in Singapore, is currently a Director, Support Engineering, APAC at Wiz. Thomas Ko brings experience from previous roles at Sysdig, Hewlett Packard Enterprise and Nimble Storage. Thomas Ko holds a 1992 - 1995 Bachelor of Science in Telecommunications, Electronics Engineering, Computer Systems @ The University of Kansas. With a robust skill set that includes Customer Support, Customer Escalation Management, Team Leadership, Datacenter Virtualization, Cloud Computing IaaS and more. Thomas Ko has 2 emails on RocketReach.
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