Thomas Hodges Email & Phone Number
Head of Customer Success @ 8020REI
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Thomas Hodges Location
- Gilbert, AZ, US
Thomas Hodges Work
- 2026 -now Head of Customer Success @
- 2025 -2026 Director of Customer Experience @
- 2024 -2025 Senior Director of Customer Support @
- 2022 -2024 Director of Customer Support @
- 2019 -2022 Director of Customer Success Operations @
- 2018 -2019 Director of Client Success @
- 2017 -2018 Director Of Client Services @
- 2016 -2017 Manager of Client Support and Engagement @
- 2012 -2016 Manager of Customer Success Department @
- 2012 -2012 Team Lead of Customer Success Department @
- 2011 -2012 Customer Success Specialist @
Thomas Hodges Education
- Missouri Western State University
(Bachelor of Science, Political Science)
2006-2011
Thomas Hodges Skills
- Renewals
- Objectives and Key Results (OKRs)
- Analytical Skills
- P&L Management
- High-growth
- Cross-functional Coordination
- Customer Journeys
- Strategic Vision
- Marketing
- Sales
- Post-Sales
- Job Boards
- Cross-functional Communication
- Communication
- Executive Leadership
- Customer Experience
- Call Center Development
- Contact Centers
- Business Intelligence (BI)
- Technical Support
- Customer Support
- Zendesk
- Ringcentral
- Business Analysis
- Change Management
- Net Promoter Score
- CSAT
- Operations Management
- Software as a Service (SaaS)
- Customer Service
- Management
- Leadership
- Account Management
- Strategic Planning
- Training
- Team Building
- Customer Relationship Management (CRM)
- Business Process Improvement
- Project Management
- Strategy
- Cross-functional Team Leadership
- Process Management
- Customer Engagement
- Customer Satisfaction
- Customer Retention
- Client Focus
- Mentoring
- Personal Development
- Team Leadership
- Virtual Teams
Thomas Hodges Summary
- Thomas Hodges, based in Gilbert, AZ, US, is currently a Head of Customer Success at 8020REI. Thomas Hodges brings experience from previous roles at Benepass, Dental Intelligence Inc. and Spear Education. Thomas Hodges holds a 2006 - 2011 Missouri Western State University. With a robust skill set that includes Renewals, Objectives and Key Results (OKRs), Analytical Skills, P&L Management, High-growth and more. Thomas Hodges has 2 emails and 2 mobile phone numbers on RocketReach.
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Top 8020REI Employees
Jesus Toledo
Co-Founder
Hollywood, FL, US
Thomas Hodges
Head of Customer Success
Gilbert, AZ, US
Felipe Bossans
Co-Founder
Miami, FL, US
Eloy Hernandez
Head of Marketing
Orlando, FL, US
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