Bilingual Customer Contact Center Manager - Customer Service Department @ (March 2013 - January 2020)
Customer Contact Center Manager - Sales Department @ (January 2010 - February 2013)
Associate Support Center Manager @ (December 2008 - December 2009)
Sr. Customer Insurance Professional @ (June 2005 - November 2008)
Thomas Herron Education
Appalachian State University
Bachelor of Applied Science (B.A.Sc.) (Communications)
1998-2002
Thomas Herron Skills
Leadership
Customer Retention
General Insurance
Management
Team Building
Customer Experience
Customer Satisfaction
Customer Contact
Property
Training
Call Centers
Process Improvement
Customer Service
Insurance
Employee Benefits
Sales
Thomas Herron Summary
Thomas Herron, based in United States, is currently a Change Navigation Lead Consultant at Allstate. Thomas Herron brings experience from previous roles at Allstate. Thomas Herron holds a 1998 - 2002 Bachelor of Applied Science (B.A.Sc.) in Communications @ Appalachian State University. With a robust skill set that includes Leadership, Customer Retention, General Insurance, Management, Team Building and more. Thomas Herron has 2 emails and 1 mobile phone numbers on RocketReach.
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