Thomas Hefele Location
- Cincinnati, OH, US
Thomas Hefele Work
- 2014 -now IT Operations Leader @ General Electric - Corporate
- 2009 -2014 Senior Principal Consultant @
- 2007 -2008 Director Platform Management @ Convergys
- 2005 -2007 Technical Account Manager @ Convergys
- 2003 -2005 Director Technical Planning @ Convergys
- 2001 -2003 Director Product Strategy @ Convergys
- 2000 -2001 Market Development Manager @ Convergys
- 1999 -2000 Group Manager - Business Development @ Convergys
- 1996 -1999 Group Manager - Advanced Technologies @ Convergys
- 1994 -1996 Group Manager - Architecture Planning @ Convergys
- 1991 -1994 Group Product Manager - Intelligent Networks @ Convergys
- 1988 -1991 Product Manager - Operation Support Systems @ Convergys
- 1984 -1988 Product Specialist - Operation Support Systems @ Convergys
- 1981 -1984 Systems Analyst @
- 1979 -1981 Systems Analyst @
- 1975 -1979 Programmer @
Thomas Hefele Education
- Maxtrain
(ITIL V3 Foundation)
2009-2009 - ISSSC
CSSBB (Six Sigma Black Belt)
2008-2008 - Xavier University
MBA (Management Information Systems with Finance Electives)
1987 - Xavier University 1979
Thomas Hefele Skills
- Six Sigma
- SDLC
- Call Center
- ITIL
- IT Audit
- Business Analysis
- Vendor Management
- Process Improvement
- Support
- Strategy
- Operations
- Cloud
- Program Management
- Cross Functional Team Leadership
- Product Management
- Enterprise Software
- Business Intelligence
- Application Support
- Business Process Improvement
- Mission Critical
- Product Development
- Outsourcing
- Call Centers
- Cloud Computing
- CRM
- Software Development Life Cycle Sdlc
- IT Service Management
- Software Development Life Cycle
Thomas Hefele Summary
- Thomas Hefele, based in Cincinnati, OH, US, is currently a IT Operations Leader at General Electric - Corporate. Thomas Hefele brings experience from previous roles at consilium1 and Convergys. Thomas Hefele holds a 2009 - 2009 Maxtrain. With a robust skill set that includes Six Sigma, SDLC, Call Center, ITIL, IT Audit and more. Thomas Hefele has 1 emails and 1 mobile phone numbers on RocketReach.
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