Thomas Harden Email & Phone Number
Sr. Director of Customer Care @ The Black Tux
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Thomas Harden Location
- Austin, TX, US
Thomas Harden Work
- Sr. Director of Customer Care @ (August 2022 - Present)
- Director of Customer Support @ (June 2021 - July 2022)
- Director, Contact Center @ (December 2017 - December 2020)
- Director of Field Operations @ (April 2015 - December 2016)
- Director of Field Operations for Panel Expansion @ (August 2012 - March 2015)
- Director of Operations, Contact Centers @ (January 2008 - August 2012)
- District Manager, Contact Center @ (January 2002 - January 2008)
Thomas Harden Education
- Baylor University
Master of Business Administration (M.B.A.) (Executive MBA Program)
2015-2017 - North Carolina Central University
B.A (Political Science; Public Administration)
1987-1991
Thomas Harden Skills
- AI Agents
- Analysis
- Analytical Skills
- Analytics
- Artificial Intelligence for Business
- Budgeting
- Budgets
- Business Development
- Business Process Improvement
- Business Strategy
- Call Center
- Call Centers
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Analysis
- Employee Relations
- Forecasting
- Leadership
- Market Research
- Multi-Site Operations
- People Development
- Performance Management
- Project Management
- Recruiting
- Sales
- Strategic Planning
- Strategy
- Talent Acquisition
- Team Building
- Team Building, Coaching & Development
- Team Leadership
- Time Management
- Training
- Vendor Management
Thomas Harden Summary
- Thomas Harden, based in Austin, TX, US, is currently a Sr. Director of Customer Care at The Black Tux. Thomas Harden brings experience from previous roles at WHOOP, Booking.com and Nielsen. Thomas Harden holds a 2015 - 2017 Master of Business Administration (M.B.A.) in Executive MBA Program @ Baylor University. With a robust skill set that includes AI Agents, Analysis, Analytical Skills, Analytics, Artificial Intelligence for Business and more. Thomas Harden has 2 emails and 5 mobile phone numbers on RocketReach.
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