2014 -2015 Manager, Global Training and Certification (Program Manager) @
2011 -2014 After Market Services Manager and Service Delivery Manager @
2007 -2011 Power Sector Support Manager and Senior Project Specialist @
2006 -2007 Network and Hardware Officer @
2005 -2006 Technical Support Specialist Level 1 and 2 @
2005 -2005 Customer Technical Support Representative @
2003 -2005 Application Developer, Support Specialist @ ESLTeachers.ca
2002 -2003 System Analyst and Support and Web Developer @ ASI Technologies
2001 -2002 Information Technology Intern @
Thomas D'Souza Education
University of Toronto
BA (Sociology)
Sheridan College
(Information Technology Professional)
University of Newcastle
(Primary Education)
Thomas D'Souza Skills
Troubleshooting
Team Leadership
Leadership
Strategy
Customer Service
Process Improvement
Account Management
Integration
Automation
Business Analysis
Process Automation
Business Process
Management
Cross-functional Team Leadership
Software Documentation
Client Relationship Management
Revenue Growth
Risk Management
Contract Negotiation
Program Management
Program Development
Key Account Management
Project Management
Consulting
Solution Selling
Six Sigma
CRM
Engineering
Change Management
Product Development
Continuous Improvement
Service Desk Management
ITIL
Service Management
Project Planning
Pmi Membership
Service Delivery Management
PMP
Requirements Analysis
Analysis
Microsoft SQL Server
Training
Project Delivery
IT Service Management
Software Project Management
Technical Support
Service Delivery
Information Technology
Team Management
Networking
PowerPoint
Sales
Microsoft Office
Microsoft Excel
Cross Functional Team Leadership
Thomas D'Souza Summary
Thomas D'Souza, based in Toronto, ON, CA, is currently a Dayforce Sales Executive at LavasourceHR. Thomas D'Souza brings experience from previous roles at Dayforce, Ceridian and Honeywell Advanced Solutions. Thomas D'Souza holds a BA in Sociology @ University of Toronto. With a robust skill set that includes Troubleshooting, Team Leadership, Leadership, Strategy, Customer Service and more. Thomas D'Souza has 2 emails on RocketReach.
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