Thomas do Email & Phone Number
CTI and IVR Expert @ Express Scripts
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Thomas do Location
- Paramus, NJ, US
Thomas do Work
- CTI and IVR Expert @ (April 1998 - Present)
- Lead Technical Specialist @ Medco (January 2009 - August 2012)
- Director of Call Center Systems Development @ Medco (April 2004 - April 2009)
Thomas do Education
- University of Maryland
Computer Science
1982-1987
Thomas do Skills
- Cross-functional Team Leadership
- Project Management
- Genesys Software (Framework, GVP, Reporting)
- C
- Visual C++
- C++
- Genesys
- CTI
- Call Center
- Software
- IVR
- GVP
- Inbound Marketing
- Routing
- Avaya
- SDLC
- Integration
- Requirements Analysis
- Telephony
- Solution Architecture
- Software Development
- Unix
- ACD
- Unix Shell Scripting
- Enterprise Architecture
- Call Centers
- Vendor Management
- Scrum
- Pharmacy Benefit Management
- Contact Centers
- Genesys Software Framework
- Cross Functional Team Leadership
- Reporting
- Genesys Software
Thomas do Summary
- Thomas do, based in Paramus, NJ, US, is currently a CTI and IVR Expert at Express Scripts. Thomas do brings experience from previous roles at Medco. Thomas do holds a 1982 - 1987 Computer Science @ University of Maryland. With a robust skill set that includes Cross-functional Team Leadership, Project Management, Genesys Software (Framework, GVP, Reporting), C, Visual C++ and more. Thomas do has 3 emails on RocketReach.
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