Thomas Dalton Email & Phone Number
Director of Operations and Client Services @ Anserve, Inc.
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Thomas Dalton Location
- United States
Thomas Dalton Work
- Director of Operations and Client Services @ (May 2024 - Present)
- Director, Call Center Operations @ (June 2022 - May 2024)
- Senior Director, Call Centers @ (August 2020 - June 2022)
- AVP, Vendor Oversight - Call Centers @ (September 2019 - August 2020)
- Manager, Patient Access Center @ (August 2018 - September 2019)
- Director, Quality Call Center @ (August 2016 - July 2018)
- Director of Call Center Operations @ (October 2015 - August 2016)
- Call Center Operations Manager @ Manhattan's Physician Group (May 2008 - August 2010)
- Relationship Coordinator Manager @ (August 2012 - December 2014)
- Director of Call Center Operations @ Manhattan's Physician Group (June 2010 - February 2012)
- Call Center Operations Manager @ Manhattans Physician Group (August 2007 - August 2010)
- Call Center Supervisor @ (March 1998 - August 2007)
- Support Specialist and Training Department @ (July 1995 - August 1996)
- Call Center Supervisor @ MicroBiz Corporation (June 1993 - March 1998)
Thomas Dalton Education
- Rockland Community College
(Business Administration and Management, General)
1991-1993 - Monroe-Woodbury High School 1984-1987
Thomas Dalton Skills
- Microsoft Office
- Business Process Re-engineering
- Call Center
- Customer Service
- Process Improvement
- Customer Satisfaction
- Team Building
- Coaching
- Operations Management
- Technical Support
- Team Leadership
- Customer Experience
- EHR
- EMR
- NextGen
- Management
- Change Management
- Leadership
- Analysis
- Performance Improvement
- Employee Relations
- HIPAA
- Supervisory Skills
- Visio
- Call Centers
- Healthcare
- CRM
- Contact Centers
- Business Analysis
- Salesforce.com
- Human Resources
- Long Term Care Insurance
- Medicaid
- Quality Assurance
- u.s. Health Insurance Portability and Accountability Act Hipaa
- Business Process Improvement
- Microsoft Word
- Customer Relationship Management Crm
- Business Process Re Engineering
- People Management
- Interviewing
- Mentoring
- Strategy
- Training
- Problem Solving
- u.s. Health Insurance Portability and Accountability Act
- Customer Relationship Management
Thomas Dalton Summary
- Thomas Dalton, based in United States, is currently a Director of Operations and Client Services at Anserve, Inc.. Thomas Dalton brings experience from previous roles at EmpireCLS Worldwide Chauffeured Services, Essen Health Care, EmblemHealth and The Derm Group. Thomas Dalton holds a 1991 - 1993 Rockland Community College. With a robust skill set that includes Microsoft Office, Business Process Re-engineering, Call Center, Customer Service, Process Improvement and more. Thomas Dalton has 3 emails and 2 mobile phone numbers on RocketReach.
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