Thomas Castle Email & Phone Number
Workforce Manager @ Johnson & Johnson
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Thomas Castle Location
- United States
Thomas Castle Work
- Workforce Manager @ (March 2025 - Present)
- Acting Vice President, Workorce Management @ (October 2023 - March 2025)
- Director - Workforce Management and Planning @ (July 2022 - October 2023)
- Manager, Resource Management @ (July 2016 - July 2022)
- Manager, WFM Administration @ (May 2015 - July 2016)
- Sr. Enterprise Resource Management Analyst @ (February 2013 - May 2015)
- Business Planning Manager @ (April 2004 - February 2013)
- Operations Support Center Manager @ (January 2004 - April 2004)
- Operations Support Center Supervisor @ (December 2000 - January 2004)
- Customer Service Representative @ (May 2000 - December 2000)
Thomas Castle Education
- Western Govenors University
MBA (Healthcare Administration)
2026-2027 - West Virginia University
Bachelor of Arts (History)
- West Virginia University
Bachelor of Arts (English)
Thomas Castle Skills
- Data Analysis
- Workforce Development
- Employee Engagement
- Reporting
- Systems Building
- Change Management
- Capacity Building
- Analytical Skills
- Project Management
- On-Premises Configuration
- Contract Negotiation
- Project Scoping
- System Upgrade
- System Configuration
- Time Management
- WFM System Integration
- WFM
- Business Planning
- Aspect
- Team Leadeship
- Vendor Relations
- Technical Support
- Employee Training
- Cost Reduction
- Supervisory Skills
- System Administration
- Itel
- Workforce Management System
- Alvaria
- Technical Project Leadership
- Vendor Contracts
- Workforce System Administration
- Contact Center Management
- Contact Center Operations
- Vendor Management
- Outsourcing
- Business Process Improvement
- Customer Experience
- Performance Management
- Business Process Outsourcing (BPO)
- Contact Centers
- Customer Relationship Management (CRM)
- Call Centers
- Process Improvement
- Enterprise Software
- Workforce Management
- BPO
- Management
- Program Management
- CRM
- Aspect
Thomas Castle Summary
- Thomas Castle, based in United States, is currently a Workforce Manager at Johnson & Johnson. Thomas Castle brings experience from previous roles at itelCX, Frontier Communications and TeleTech. Thomas Castle holds a 2026 - 2027 MBA in Healthcare Administration @ Western Govenors University. With a robust skill set that includes Data Analysis, Workforce Development, Employee Engagement, Reporting, Systems Building and more. Thomas Castle has 3 emails and 4 mobile phone numbers on RocketReach.
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