Thomas Bugg Email & Phone Number
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Thomas Bugg Location
- Hollywood, FL, US
Thomas Bugg Work
- 2025 -now GM @ Sunshine Avionics Corp HEICO
- 2017 -2024 Director of Technical Support Engineering, Repair and Overhaul, Training and Technical Publications @ ACSS / L3Harris
- 2015 -2017 Owner and Founder @ Unique Concrete Solutions
- 2014 -2015 Sr. Manager Customer Care @
- 2014 -2014 Americas Customer Support Leader @
- 2011 -2014 Americas Field Service Engineering Leader @
- 2008 -2011 Sr. Technical Manager, Product Support Engineering @
- 2007 -2008 Manager, Technical Operations Center @
- 2006 -2007 Avionics FSE (Trans States, American Airlines, and Go Jet Airlines) @
- 2004 -2006 Technical Business Manager @
- 2001 -2004 CSE and Program Manager @
- 1998 -2001 FMS Customer and Product Support Technician @
- 1989 -2011 Avionics Supervisor (Retired) @
- 1989 -1995 Avionics Maintenance Supervisor @
- 1997 -1998 Avionics Chief Inspector @ Air Shunt Instruments Inc
Thomas Bugg Education
- Embry-Riddle Aeronautical University
Masters of Science in Leadership Development (Organizational Leadership)
2012-2014 - University of Phoenix
M.B.A (Partial) (Masters in Business Management (Focus on Technology))
2004-2004 - ITT Technical Institute
B.A.S.E.E.T (Electronic Engineering Technology)
2001-2004 - Community College of the Air Force
A.A.S (Education & Training Management)
1992-1998 - Community College of the Air Force
A.A.S (Avionics)
1992-1998
Thomas Bugg Skills
- Data Analysis
- Customer Success
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Contact Centers
- Employee Engagement
- Customer Service Operations
- Field Service Management
- Customer Satisfaction
- Technical Support
- Customer Retention
- Project Management
- Net Promoter Score
- Customer Experience
- Performance Management
- Leadership Development
- Technical Leadership
- Customer Support
- Organizational Development
- Cross-functional Team Leadership
- Change Management
- Call Center Development
- Aerospace Engineering
- Engineering Management
- Program Management
- Leadership
- Team Leadership
- Salesforce.com
- Aircraft Maintenance
- Aviation
- Airlines
- Electronics
- Product Support
- Engineering
- Six Sigma
- Avionics
- Helicopters
- Testing
- Maintenance & Repair
- Systems Engineering
- Flight Test
- Airworthiness
- Test Equipment
- Troubleshooting
- Electronic Warfare
- Aeronautics
- Military
- Aerospace
- Aircraft
- Earned Value Management
- Overhaul
- Commercial Aviation
- Flight Safety
- Process Improvement
- Radar
- Security Clearance
- Aircraft Systems
- UAV
- AS9100
- Human Factors
- DO-178B
- Flights
- Management
- Organizational Leadership
- Continuous Improvement
- Construction
- Do 178b
- Indirect
- Microsoft Word
- Business Development
- Training
- Support
- Cross Functional Team Leadership
- Software
- Citrix
- Maintenance and Repair
Thomas Bugg Summary
- Thomas Bugg, based in Hollywood, FL, US, is currently a GM at Sunshine Avionics Corp HEICO. Thomas Bugg brings experience from previous roles at ACSS / L3Harris, Unique Concrete Solutions, Citrix and Honeywell Aerospace. Thomas Bugg holds a 2012 - 2014 Masters of Science in Leadership Development in Organizational Leadership @ Embry-Riddle Aeronautical University. With a robust skill set that includes Data Analysis, Customer Success, Customer Relationship Management (CRM), Software as a Service (SaaS), Contact Centers and more. Thomas Bugg has 1 emails and 2 mobile phone numbers on RocketReach.
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