Thomas Buchanan Location
- Letchworth Garden City, GB
Thomas Buchanan Work
- 2026 - now Founding Director @
- 2025 - now Senior ServiceNow Product Manager @
- 2025 - 2025 Associate Director - ServiceNow Consultant @
- 2023 - 2025 Associate Director - ServiceNow Product Owner @
- 2022 - 2022 ServiceNow Product Manager @
- 2021 - 2022 Toolchain Product Manager @
- 2018 - 2021 ServiceNow Product Owner @
- 2018 - 2021 Service Delivery Manager @
- 2013 - 2018 Incident and Problem Manager @
- 2014 - 2014 EMEA Major Incident Manager @
- 2010 - 2014 UK and I Healthcare Major Incident Manager @
- 2008 - 2010 Software Support Anaylst @
- 2006 - 2008 Network Technician @
Thomas Buchanan Education
- Burnley College Sixth form
NVQ Level 3 (IT professionalism)
2006 - 2008
Thomas Buchanan Skills
- Incident Management
- Service Desk
- Service Management
- IT Service Management
- Service Improvement
- Problem Management
- ITIL
- Service Delivery
- IT Operations
- Sla
- ITIL Certified
- IT Management
- ITIL v3 Foundations Certified
- Service Level Management
- Service Delivery Management
- BMC Remedy
- Major Incident Management
- Project Delivery
- ServiceNow
- IT Outsourcing
- PRINCE2
- Release Management
- Transition Management
- Process Improvement
- Customer Service
- Management
Thomas Buchanan Summary
- Thomas Buchanan, based in Letchworth Garden City, GB, is currently a Founding Director at Worldcraft Ltd. Thomas Buchanan brings experience from previous roles at Ministry of Justice UK, Cognizant and National Grid. Thomas Buchanan holds a 2006 - 2008 NVQ Level 3 in IT professionalism @ Burnley College Sixth form. With a robust skill set that includes Incident Management, Service Desk, Service Management, IT Service Management, Service Improvement and more. Thomas Buchanan has 3 emails on RocketReach.
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Thomas Buchanan
Founding Director
Letchworth Garden City, GB
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