Enterprise Customer Success Manager @ (February 2025 - September 2025)
Senior Customer Success Manager @ (January 2022 - February 2025)
Customer Success Manager @ (April 2019 - January 2022)
Thomas Browning Education
The University of Texas at Austin
Bachelor of Business Administration - BBA (Marketing)
2012-2016
Thomas Browning Skills
Strategic Consulting
Partnership-building
Account Management
Value Selling
Customer Success
ChatGPT
GPT-4
Salesforce.com
Gainsight
Jira
Stakeholder Engagement
Customer Engagement
Music Promotion
Market Research
Direct Sales
Strategic Planning
Bass Guitar
Customer Service
Trend Research
Music Marketing
Microsoft Excel
Microsoft Word
PowerPoint
Project Management
Public Speaking
Music Production
Audio Mixing
Microsoft Office
Management
Research
Social Media
Marketing
Sales
Team Building
SQL
HTML5
CSS
R
Account Planning
Agentic AI
Anthropic Claude
Asana
Brand Communities
Business Alignment
CRM Integration
Change Management
Chatbots
Churn Management
Confluence
Cross-Selling
Cross-functional Coordination
Cross-team Collaboration
Customer Advocacy
Customer Experience
Customer Journey Mapping
Customer Retention
Data Analysis
Data-Driven Insights
Data-driven Decision Making
Digital Care Teams and Operations
Enterprise Software
Generative AI for Customer Service
Generative AI for Learning and Development
Generative AI for Marketing
Global Community Management
Global Publishing Operations
Google Analytics
Google Gemini
IT & Business Strategy Alignment
Khoros Care
Khoros Community
Khoros Flow
Khoros Marketing
Large Language Models (LLM)
Lean Six Sigma
Looker
Microsoft Power BI
Portfolio Management
Process Bots
ROI
ROI Justification
ROI Strategies
Renewal Retention
Renewals
Retention Strategies
Return on Investment
Risk Management
Salesforce
Self-Service Communities
Single Sign-On (SSO)
Smartsheet
Social Care Teams and Operations
Storytelling
Strategy Alignment
Success Stories
Tableau
Trello
Upselling
Value Realization
Voice of the Customer
Thomas Browning Summary
Thomas Browning, based in Denton, TX, US, is currently a Strategic Customer Success Manager at Forj. Thomas Browning brings experience from previous roles at Khoros. Thomas Browning holds a 2012 - 2016 Bachelor of Business Administration - BBA in Marketing @ The University of Texas at Austin. With a robust skill set that includes Strategic Consulting, Partnership-building, Account Management, Value Selling, Customer Success and more. Thomas Browning has 2 emails and 1 mobile phone numbers on RocketReach.
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