Thomas Beck Email
Leiter Qualitätsmanagement (Customer Experience and Performance Management) @ regiocom Customer Care - B2B
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Thomas Beck Location
- Erfurt, TH, DE
Thomas Beck Work
- Leiter Qualitätsmanagement (Customer Experience and Performance Management) @ (July 2020 - Present)
- Head of Training und Knowledgemanagement BPO @ (October 2018 - June 2020)
- Manager Training and Knowledge @ (March 2017 - October 2018)
- Teamleiter Training @ (September 2010 - February 2017)
- Leiter Kundenbetreuung @ (September 2007 - August 2010)
Thomas Beck Skills
- Adobe Creative Suite
- Articulate Suite
- Audit-Management
- BPO
- Blended Learning
- Business Performance Management
- Change Communications
- Coaching
- Customer Relationship Management (CRM)
- Customer-Experience-Management
- Digitale Fotografie
- Digitale Transformation
- E-Learning
- Englisch
- Förderung von Führungskräften
- Informationsmanagement
- Interpersonelle Fähigkeiten
- KPI-Dashboards
- Knowledge Base
- Knowledgemanagement
- Kommunikation
- Kundendienst
- Kundenerfahrung
- Kundenservice-Trainings
- Kundensupport
- Kundenzufriedenheit
- Leistungsmanagement
- Management
- Microsoft Office
- Mitarbeiterentwicklung
- Offshore-Outsourcing
- Onboarding
- Outsourcing
- Personalentwicklung
- Personalführung
- Personalwesen
- Persönlichkeitsentwicklung
- Projektmanagement
- Prozessexzellenz
- Qualitätsaudit
- Qualitätskontrolle
- Qualitätsmanagement
- Qualitätssicherung
- SABIO
- Strategie
- Teamführung
- Telekommunikation
- Training
- Training und Development
- Training und Weiterbildung
- Trainingsangebote
- Trainingsbedarfsanalyse
- Trainingskurse
- Vertrieb
- Veränderungsmanagement
- Wissensmanagement
Thomas Beck Summary
- Thomas Beck, based in Erfurt, TH, DE, is currently a Leiter Qualitätsmanagement (Customer Experience and Performance Management) at regiocom Customer Care SE. Thomas Beck brings experience from previous roles at Capita, freenet AG and Otto (GmbH & Co KG). With a robust skill set that includes Adobe Creative Suite, Articulate Suite, Audit-Management, BPO, Blended Learning and more. Thomas Beck has 1 emails on RocketReach.
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