Director, Head Of Global Customer Support @ (November 2023 - November 2025)
Senior Manager Customer Support @ (April 2022 - October 2023)
Manager, Customer Engagement @ (April 2020 - March 2022)
Lead Specialist, Client Engagement @ (March 2017 - March 2020)
Senior Specialist, Client Services @ (September 2014 - March 2017)
Client Services @ (November 2010 - August 2014)
Account Manager @ Precise (August 2008 - October 2010)
Account Manager @ (August 2007 - August 2008)
Share Plan Administrator @ Computershare (January 2005 - August 2007)
Bank Clerk @ (August 2003 - September 2004)
Thomas Bailey Skills
AI Productivity
AI Prompting
Account Management
Analytical Skills
Artificial Intelligence (AI)
Artificial Intelligence for Business
Business Case Preparation
Business Process Improvement
Business Relationship Management
Chat
Chatbot Development
Chatbots
Client Services
Communication
Cross-functional Team Leadership
Customer Analysis
Customer Contact
Customer Experience
Customer Experience Management
Customer Journey Mapping
Customer Journeys
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Self Service
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Representatives
Customer Success
Customer Support
Digital Transformation
Directors
Employee Engagement
Helping Clients
Interpersonal Skills
Leadership
Leadership Development
Net Promoter Score
Organization Skills
People Development
People Management
Productivity Improvement
Project Delivery
Project Management
Project Portfolio Management
Prompt Engineering
Sales
Service Delivery Management
Soft Skills
Stakeholder Engagement
Stakeholder Management
Strategic Thinking
Talent Management
Team Leadership
Team Management
Teamwork
Time Management
Written Communication
Thomas Bailey Summary
Thomas Bailey, based in London, England, GB, is currently a Vice President, Customer Success at CRU. Thomas Bailey brings experience from previous roles at Wood Mackenzie. With a robust skill set that includes AI Productivity, AI Prompting, Account Management, Analytical Skills, Artificial Intelligence (AI) and more. Thomas Bailey has 1 emails on RocketReach.
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