Thomas Archer-Madden Email & Phone Number
Managing Director @ Ivandale Professional Lighting
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Thomas Archer-Madden Location
- Blackpool, GB
Thomas Archer-Madden Work
- Managing Director @ (January 2018 - Present)
- Managing Director @ (March 2021 - Present)
- Director @ (January 2018 - Present)
- Director of Services @ (April 2016 - April 2017)
- Director @ Cybele (January 2011 - March 2017)
- Service Delivery Director @ (September 2014 - September 2015)
- Service Management Director @ (June 2013 - September 2014)
- Clients Director @ (May 2012 - June 2013)
- Lead Service Delivery Manager @ (May 2011 - May 2012)
- Service Delivery Manager @ (July 2007 - May 2011)
- Call Centre Manager @ (April 2006 - June 2007)
- Sales and Service Manager @ (September 2003 - March 2006)
- Customer Services Manager @ Graham & Brown Ltd (January 2003 - August 2003)
- Managing Director @ Aspect Security Ltd (February 1999 - November 2002)
Thomas Archer-Madden Education
- University of Liverpool
BSc Hons (Computing)
2001-2002 - Bangor University
BSc Hons (Computer Science)
1999-2001
Thomas Archer-Madden Skills
- Service Delivery
- Service Desk
- Call Center
- Call Center Development
- P&L Management
- ITIL
- People Management
- Performance Management
- KPI
- SLA
- Contact Centre
- Supplier Management
- Contract Management
- Key Performance Indicators
- Contact Centers
- Management
- Incident Management
- Operations Management
- IT Service Management
- Outsourcing
- Call Centers
- HP
- System Deployment
- Change Management
- Storage
- Cloud Computing
- Managed Services
- Service Management
- IT Operations
- IT Outsourcing
- Networking
- Infrastructure
- Service Improvement
- Supply Management
- Customer Service
- Sales
- Sales Management
- Business Analysis
- Strategic Planning
Thomas Archer-Madden Summary
- Thomas Archer-Madden, based in Blackpool, GB, is currently a Managing Director at Ivandale. Thomas Archer-Madden brings experience from previous roles at Birkdale Smart Home, Ivandale, Northgate Public Services and Cybele. Thomas Archer-Madden holds a 2001 - 2002 BSc Hons in Computing @ University of Liverpool. With a robust skill set that includes Service Delivery, Service Desk, Call Center, Call Center Development, P&L Management and more. Thomas Archer-Madden has 3 emails on RocketReach.
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