Thomas Archer-Madden Email & Phone Number
Managing Director @ Ivandale Professional Lighting
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Thomas Archer-Madden Location
- Blackpool, GB
Thomas Archer-Madden Work
- 2018 -now Managing Director @
- 2021 -now Managing Director @
- 2018 -now Director @
- 2016 -2017 Director of Services @
- 2011 -2017 Director @ Cybele
- 2014 -2015 Service Delivery Director @
- 2013 -2014 Service Management Director @
- 2012 -2013 Clients Director @
- 2011 -2012 Lead Service Delivery Manager @
- 2007 -2011 Service Delivery Manager @
- 2006 -2007 Call Centre Manager @
- 2003 -2006 Sales and Service Manager @
- 2003 -2003 Customer Services Manager @ Graham & Brown Ltd
- 1999 -2002 Managing Director @ Aspect Security Ltd
Thomas Archer-Madden Education
- University of Liverpool
BSc Hons (Computing)
2001-2002 - Bangor University
BSc Hons (Computer Science)
1999-2001
Thomas Archer-Madden Skills
- Service Delivery
- Service Desk
- Call Center
- Call Center Development
- P&L Management
- ITIL
- People Management
- Performance Management
- KPI
- SLA
- Contact Centre
- Supplier Management
- Contract Management
- Key Performance Indicators
- Contact Centers
- Management
- Incident Management
- Operations Management
- IT Service Management
- Outsourcing
- Call Centers
- HP
- System Deployment
- Change Management
- Storage
- Cloud Computing
- Managed Services
- Service Management
- IT Operations
- IT Outsourcing
- Networking
- Infrastructure
- Service Improvement
- Supply Management
- Customer Service
- Sales
- Sales Management
- Business Analysis
- Strategic Planning
Thomas Archer-Madden Summary
- Thomas Archer-Madden, based in Blackpool, GB, is currently a Managing Director at Ivandale. Thomas Archer-Madden brings experience from previous roles at Birkdale Smart Home, Ivandale, Northgate Public Services and Cybele. Thomas Archer-Madden holds a 2001 - 2002 BSc Hons in Computing @ University of Liverpool. With a robust skill set that includes Service Delivery, Service Desk, Call Center, Call Center Development, P&L Management and more. Thomas Archer-Madden has 3 emails on RocketReach.
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Top Ivandale Professional Lighting Employees
Thomas Archer-Madden
Managing Director
Blackpool, GB
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