THoCC Technology Stack

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

The Kronos Workforce Central suite of workforce management solutions can be configured to help control labour costs, increase productivity, minimise compliance risk, and more fully engage your employees for stronger business results. It also helps with Recruitment.

Microsoft Exchange Online is a hosted email for business.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

Xerox suite is set of products used for business process services and document management.