Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.
Salesforce Service Cloud engage with users customers when and where they are. Deliver service across every channel, over any device. Empower users customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.