Thierry Perney Email & Phone Number
COO and Directeur des Opérations - Pôle Digitalisation Opérations @ CNAS France (Comité National d'Action Sociale)
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Thierry Perney Location
- Île-de-France, France
Thierry Perney Work
- COO and Directeur des Opérations - Pôle Digitalisation Opérations @ (January 2019 - Present)
- Directeur du Service Clients et Réseau @ (December 2003 - June 2006)
- Directeur commercial @ (January 1999 - December 2002)
- Directeur clientèle @ (January 1999 - December 2000)
- Directeur commercial et telemarketing @ (January 1994 - December 1999)
- Président de l'Agora des directeurs de l'Expérience Client @ (June 2016 - June 2019)
- Intervenant MBA CMS Experience Client and Experience de Marque @ (September 2016 - January 2019)
- CCO and Directeur Relation Client @ (June 2013 - June 2018)
- Directeur des Centres de Relation Client @ (July 2006 - February 2011)
Thierry Perney Education
- Ecole Supérieure de Commerce - Sup de Co Amiens
Master 2 (Management)
2003-2005 - IUT Saint-Denis - Université Paris 13
DUT (Techniques de commercialisation)
1986-1987
Thierry Perney Skills
- Bancassurance
- Call Center
- Customer Service
- Change Management
- Management
- Team Leadership
- Coaching
- Customer Satisfaction
- Performance Management
- Sales Management
- Banking
- Telecommunications
- Business Analysis
- Process Improvement
- Account Management
- B2B
- Business Strategy
- Recruiting
- CRM
- Operations Management
- Negotiation
- Sales
- Customer Engagement
- Centres d'appel
- Stratégie commerciale
- Service client
- Banque
- BtoB
- Leadership d'équipe
- Sales Manager
- Télécommunications
- Vente
- Gestion d'équipe
- Gestion des performances
- Satisfaction du client
- Analyste commercial
- Amélioration des processus
- Call Centers
- Outsourcing
- Négociations
- Stratégie
- Consulting
- Strategy
- Team Management
- Business-to-Business (BtoB)
- Amélioration des processus commerciaux
- Gestion de compte
- Gestion d’équipe
- Leadership d’équipe
- Gestion de la relation client (CRM)
- Profit
- Business To Business Btob
- Gestion De La Relation Client Crm
- Business to Business
- Gestion De La Relation Client
Thierry Perney Summary
- Thierry Perney, based in Île-de-France, France, is currently a COO and Directeur des Opérations - Pôle Digitalisation Opérations at CNAS FRANCE (Comité National d'Action Sociale). Thierry Perney brings experience from previous roles at GROUPAMA BANQUE, ING, Teleperformance and BNP Paribas. Thierry Perney holds a 2003 - 2005 Master 2 in Management @ Ecole Supérieure de Commerce - Sup de Co Amiens. With a robust skill set that includes Bancassurance, Call Center, Customer Service, Change Management, Management and more. Thierry Perney has 3 emails and 2 mobile phone numbers on RocketReach.
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