Thibaut Stevens Email
Enterprise Account Director @ Onepilot
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Thibaut Stevens Location
- Tourcoing, FR
Thibaut Stevens Work
- Enterprise Account Director @ (September 2026 - Present)
- Customer Service Resolution Director @ (October 2024 - August 2026)
- Customer Care and Onboarding Director @ (June 2023 - October 2024)
- Customer Onboarding Director @ (August 2022 - June 2023)
- Head of Customer Care @ (November 2020 - August 2022)
- Service Delivery Team Leader @ (March 2020 - November 2020)
- Team Leader Advanced Roles @ (April 2019 - February 2020)
- Customer Service Team Leader (Guests and Partners) @ (February 2015 - April 2019)
- Senior Customer Service @ (February 2013 - January 2015)
- Customer Service Executive @ (May 2011 - February 2013)
Thibaut Stevens Education
- Maestris BTS
BTS Ventes et Productions Touristiques
2008-2010 - University of Lille 1 Sciences and Technology
Langues étrangères et littératures (général)
2007-2008 - Lycée Faidherbe
Baccalauréat (Economique et Sociale)
2004-2007
Thibaut Stevens Skills
- Amélioration continue des processus
- Assistance clientèle
- Audit qualité
- Coaching
- Communication
- Compétences interpersonnelles
- Développement des centres d'appels
- E-commerce
- Expérience client
- Externalisation offshore
- Gestion budgétaire
- Gestion d'équipe
- Gestion de la performance
- Gestion de la relation avec les parties prenantes
- Gestion des effectifs
- Gestion des opérations
- Gestion des vendeurs
- Gestion du changement
- Gestion du leadership
- Gestion du service client
- Indicateurs clés de performance
- Intégration utilisateur
- Leadership
- Leadership d'équipe
- Leadership d’équipe
- Leadership d’équipe transverse
- Logiciel en tant que Service (SaaS)
- Management
- Microsoft PowerPoint
- Méthode OKR (Objectives and key results)
- Net Promoter Score
- Négociations
- Opérations de service clients
- Planification du personnel
- Recrutement
- Rétention de la clientèle
- Salesforce.com
- Satisfaction Client (CSAT)
- Satisfaction du client
- Service client
- Succès client
- Team Building
- Teamwork
- Tourisme
- Travail d'équipe
- Travail d’équipe
Thibaut Stevens Summary
- Thibaut Stevens, based in Tourcoing, FR, is currently a Enterprise Account Director at Onepilot. Thibaut Stevens brings experience from previous roles at PayFit and Leetchi.com. Thibaut Stevens holds a 2008 - 2010 BTS Ventes et Productions Touristiques @ Maestris BTS. With a robust skill set that includes Amélioration continue des processus, Assistance clientèle, Audit qualité, Coaching, Communication and more. Thibaut Stevens has 1 emails on RocketReach.
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