Therese Nyström Email
Business Operations Manager | AI Quality Assurance @ Klarna
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Therese Nyström Location
- Stockholm County, Sweden
Therese Nyström Work
- Business Operations Manager | AI Quality Assurance @ (December 2024 - Present)
- Head of Global Quality Control @ (December 2023 - December 2024)
- Head of Global Process Quality @ (January 2023 - December 2023)
- Business Operations - Competence Lead and Process Design and Optimization @ (May 2022 - December 2022)
- Quality and Outsourcing Manager @ (November 2020 - May 2022)
- Quality Manager and Customer Experience @ (June 2016 - November 2020)
- Quality, training and Sustainability @ (October 2013 - June 2016)
- Team Manager - Nordic Operations @ (October 2010 - October 2013)
- Head of Customer Care @ (June 2008 - September 2010)
- Sales coach @ (December 2007 - June 2008)
- Sales, Customer Service, Systems, Reporting etc @ (June 2005 - December 2007)
Therese Nyström Education
- COPC International standard
Certified (Quality)
2021-2021 - Official leadership training program by Nestlé 2012-2019
- FEI Företagsekonomiska Institutet
Certificate Business/Managerial Economics (Business/Managerial Economics)
2014-2015 - University West
MBA courses in Economics (Marketing and Business development)
2005-2007 - University of Gothenburg
English (Computer Interaction, Design, Programming etc)
2001-2003
Therese Nyström Skills
- Customer Service
- Coaching
- Leadership
- Management
- B2B
- Sales
- Account Management
- Call Centers
- Training
- Process Improvement
- Team Leadership
- Customer Satisfaction
- Customer Experience
- CRM
- Sales Management
- Customer Relationship Management Crm
- Social Media
- People Management
- English
- Team Management
- Quality Assurance
- Customer Experience Management
- Operations Management
- Contact Centers
- Customer Management
- Change Management
- Project Management
- Customer Quality
- Customer Service Operations
- Customer Relationship Management
Therese Nyström Summary
- Therese Nyström, based in Stockholm County, Sweden, is currently a Business Operations Manager | AI Quality Assurance at Klarna. Therese Nyström brings experience from previous roles at Klarna and Nestlé Nespresso SA. Therese Nyström holds a 2021 - 2021 Certified in Quality @ COPC International standard. With a robust skill set that includes Customer Service, Coaching, Leadership, Management, B2B and more. Therese Nyström has 3 emails on RocketReach.
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