The Tech Leader Network Information

2024 Awards Finalist: Investment in people in Skills and Talent, and Industry Leader of the Year! As a Performance Improvement Specialist, I work with: MSPs: 💥 Spending too much time "in the business", instead of "on the business" 💥 Misalignment across your Leadership team 💥 Operational Costs are high 💥 Customer Satisfaction causes your customers to grumble 💥 Service Managers being set up for failure by expecting them to transform your Service Teams when they’re firefighting all the time Professionals: 💥 Not achieving what you want 💥 Battling burnout and relentless demands 💥 Feeling stuck in a rut and not achieving your vision 💥 Struggling with communication, confidence, or imposter syndrome I'm Michelle and I’m on a mission to eliminate Wild West Service Desks. With 25+ years in leadership roles for in-house IT teams and large MSPs, I understand the tech world. There are three ways to work with me: ⭐ Grab a “Five Minute Favour”: Sometimes you just need pointing in the right direction ⭐ MSP Service Audit: A two-day workshop where we deep dive into your MSP, identify the challenges and formulate an action plan ⭐ Longer-term Programmes: Accountability, resources and retained advice 👤What others say: "The stuff that came out of just day one is gold, and there is no one else in the industry that I know of that can tease that information out in the way that you have. Even walking away from day one without the finished document, I was like, “oh, I didn't even think about that!"” 🌟 Together we'll transform your Service Desk from Wild West to super-slick powerhouse and supercharge your operations. Want to know how I can help you? Lets Talk: https://www.thetechleader.net/calendar michelle@thetechleader.net www.thetechleader.net Zoiper Click2Dial0121 314 4144GB #MSPCoach #MSPPerformance #BusinessCoach #TechLeadership #MSPKPIGeek