The Primas Group Information

The Primas Group has provided application development, software solutions, and professional services to contact centers since 1994. Our experience, quality, and reliability, have earned us the trust of some of the largest contact centers in the telecom industry. Typical solutions leverage our customers’ existing infrastructure as we assist with new or migratory planning and design, with a strong focus on CTI, IVR and speech application development. Benefits to working with us: Independent. Primas provides independent, vendor-neutral consulting. Our aim is to help our customers serve theirs most effectively by selecting a solution that balances available technology and long term business strategy. Efficient. Our smaller size keeps us light on our feet. This allows us to react much quicker than many larger companies. Affordable. Our service fees and products give you maximum ROI. In many cases, Primas is 25% less than other system integrators and manufactures. Custom-turnkey products. Our home-grown platform-agnostic solutions can easily be deployed on top of existing PBX/CTI/IVR and can be deployed as a suite or individually. Modules include - FreedomQ | Customer Call Back via virtual queuing - Repeat Call Treatment with Evolution FCR - ReconX | Reconnects disconnected calls - Automated Post Call Customer Surveys - WebFQ | Click to be called Contact us to learn more: info@primas.net | 888-477-4627