The Coaching Program Information

"The Coaching Program has provided a model for our office to help it run more efficiently, more productively, and more profitably. It has empowered each staff member to be a leader but yet work together as a cohesive team committed to the welfare of our patients and the success of our practice. Before The Coaching Program, our office operated at a break neck speed in four operatories scheduled a full 8 hours per day, 4 days per week, 52 weeks per year with numerous staff running "to and fro" to produce the "numbers" by quantity versus quality. This produced a lot of busyness, stress, lack of communication, and lowered the quality of dentistry. We were taught how to continue working hard but smart while in the office and to schedule time off for needed relaxation to rejuvenate our bodies and minds. The Coaching Program enabled us to create a mutual team vision for our office and to set goals to accomplish that purpose. It taught team members to be proactive and to take ownership in the practice. Block scheduling allows more one-on-one time with the patient and completion of larger segments of treatment per visit. This permits a higher quality of dentistry in a less stressful atmosphere and builds closer patient/doctor/staff relationships. It taught us to communicate with our patients, to find out their wants and expectations and above all to listen. Many principles of this coaching carry over into our personal and family lives. Our team of professionals all contribute to a well-informed patient who is treated respectfully with integrity and provided outstanding state of the art dentistry. This fosters relationships that last a lifetime."