The BRONTE GROUP Information

The BRONTE GROUP is a customer experience and contact centre consultancy that provides advisory services as well as pragmatic business solutions to your operational challenges. The Principal Scott Williams is an award winning contact centre executive with more than 25 years experience solving operational challenges. The BRONTE GROUP specializes in understanding your customers points of pain and developing practical solutions that allow you to sleep better at night. We understand that in this competitive business climate solutions need to deliver both an improved experience while reducing overall operating expenses. With a combination of technology and process improvements the BRONTE GROUP can help your organization to overcome their challenges. Our Unique Value Proposition: We help contact centre executives sleep better at night by transforming their customer service/delivery operations and reducing their customer points of pain, driving improved customer satisfaction and margins. Offering: - Customer Experience Audit – Points of Pain - NPS, CES and CSAT Analysis - Operational Effectiveness Audit - Right Shoring Analysis - BPO Assistance - Interim Operational Leadership and Transition Management - Automation Assistance – RPA, call avoidance Scott's Experience: - Over 25 years experience driving positive change - Experience with large corporate and private equity start ups. No matter the scale or budget solutions can be identified - Deep background in digital automation - Experienced in operations, service, credit and fraud with a specialty in driving sustainable change that delivers customer experience improvements - A pragmatic approach to customer experience and operational challenges with a track record in delivering value - A strong people orientation with experience driving improved customer satisfaction and employee engagement Reach out today for a free no obligation discovery session. Email: scott@thebrontegroup.ca