Thanh Ngoc Email & Phone Number
Head of Customer Insight and Experience Management @ Prudential Vietnam Assurance Private Ltd.
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Thanh Ngoc Location
- Ho Chi Minh City, Vietnam
Thanh Ngoc Work
- Head of Customer Insight and Experience Management @ (February 2026 - Present)
- Head of Customer Management @ (April 2025 - January 2026)
- Senior Director of Customer Experience and Service Excellence @ (January 2022 - April 2025)
- Head Of Customer Experience @ (September 2020 - November 2021)
- Regional Head of Customer Service Delivery @ (June 2019 - September 2020)
- Customer Service Delivery Manager @ (January 2018 - May 2019)
- Customer Experience Team Manager @ (October 2013 - January 2018)
- Reservation Manager @ Tajmasago Resort (January 2012 - August 2013)
- Senior Guest Relation Officer @ Renaissance Riverside Hotel Saigon (March 2011 - December 2011)
Thanh Ngoc Education
- Assumption University of Thailand
Master's degree (Management)
2016-2017 - Hoa Sen University
Bachelor's degree (Hospitality Administration/Management)
2008-2012 - Le Hong Phong High School for the gifted 2005-2008
Thanh Ngoc Skills
- Customer Service
- Hospitality
- Leadership
- Event Management
- Management
- Teamwork
- Hotels
- Sales
- Communication
- E-commerce
- English
- Chinese
- Data Analysis
- Front Office
- Microsoft Office
- Tour Management
- Badminton
- Training
- Coaching
- MIS
- Time Management
- Hospitality Management
- Marketing Communications
- Hospitality Industry
- Hotel Management
- E Commerce
- Pre Opening
Thanh Ngoc Summary
- Thanh Ngoc, based in Ho Chi Minh City, Vietnam, is currently a Head of Customer Insight and Experience Management at Prudential Vietnam Assurance Private Ltd.. Thanh Ngoc brings experience from previous roles at Prudential Vietnam Assurance Private Ltd., Techcombank (TCB), Central Group and Agoda. Thanh Ngoc holds a 2016 - 2017 Master's degree in Management @ Assumption University of Thailand. With a robust skill set that includes Customer Service, Hospitality, Leadership, Event Management, Management and more.
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