TESM Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

BugHerd is a simple bug tracker that helps capture client feedback, resolve issues and manage projects visually.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, etc.

ServiceNow Agile Development application provides an agile software development environment for product-based or project-based efforts, using the Scrum framework. It offers the flexibility to implement a pure agile approach over the entire life-cycle of a product, or a hybrid approach using agile methods within a traditional project structure.

ServiceNow Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of any organization.

ServiceNow Service Portal allows users to build a mobile-friendly self-service experience for customers. It is an alternative to the Content Management System (CMS) based on modern technologies.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

New Relic One is an entity-centric observability platform that collects and contextualizes all operational data—from any source—and simplifies instrumentation, data ingestion, exploration, correlation, and machine learning-powered analysis to support observability for every organization.

Pentaho couples data integration with business analytics in a modern platform that brings together IT & business users to access, visualize & explore their data.

ServiceNow Reporting enables users to create and distribute reports that show the current state of instance data.

Business Catalyst is an all-in-one business website and online marketing solution, built for web designers.

IP-API provides free usage of its Geo-IP API through multiple response formats.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, and lead nurturing 

Adobe Marketing Cloud provides comprehensive set of digital marketing solutions for all of your marketing needs.

Marketo Forms empowers Marketers to create flexible web forms without programming knowledge. Forms can reside on Marketo landing pages and also be embedded on any page of your website.

Medallia is to Get feedback from customers directly and through social media. Recover customers at risk. Drive online reviews and testimonials. Identify and fix problem areas. Gain insights from powerful analytics. Create transparency with one system for the whole company.

Nebula CX is a customer feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints.

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.

Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

ServiceNow Customer Service Management (CSM) application enables organizations to provide service and support to external customers through communication channels such as web, email, chat, telephone, and social media.

ServiceNow Request Management helps manage what services a customer has access to and it serves as the entry point for customers to request products and services, exposed as catalog items, from the organization.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Font Awesome makes it easy to add vector icons and social logos to their website.

Highcharts is a JavaScript charting library based on SVG, with fallbacks to VML and canvas for old browsers.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Python is an interpreted high-level programming language for general-purpose programming. Python features a dynamic type system and automatic memory management. It supports multiple programming paradigms, including object-oriented, imperative, functional and procedural, and has a large and comprehensive standard library.

Cisco WebEx is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing, call recording, mobile apps & more.

Flock is a free chat service for work and business environments.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

ServiceNow Event Management application helps users to identify health issues across the datacenter on a single management console. It provides alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups.

MarkMonitor Domain Management allows companies to safely and effectively manage valuable domain portfolios. Using best-of-breed technology, security and expertise, brands can make smart registration decisions, maximize portfolio values and rein in costs.

SolarWinds, Inc., is an together with its subsidiaries, designs, develops, markets, sells, and supports enterprise-class information technology and infrastructure management software to IT and DevOps professionals in various organizations worldwide.

Microsoft Exchange Online is a hosted email for business.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

ServiceNow Discovery discovers the entire IT infrastructure, creating an accurate and up-to-date record in ServiceNow CMDB. It discovers both physical and logical components, including virtual machines, servers, storage, databases, applications, and more.

ServiceNow Incident Management is a software to restore normal service operation as quickly as possible, while minimizing impact to business operations and ensuring quality is maintained.

New Microsoft PowerPoint is cleaner and primed for use on tablets and phones, so client can swipe and tap their way through presentations. Presenter View automatically adapts to their projection set-up, and client can even use it on a single monitor.

Project management & team collaboration tool with trainable artificial intelligence.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

New Relic is used to monitor customer's entire system, including applications, servers, browsers, and network. An ecosystem of plugins let clients monitor customers entire stack.

ServiceNow is a platform-as-a-service provider of IT service applications.

ServiceNow Asset Management automates IT asset lifecycle. It tracks the financial, contractual and inventory details of hardware and devices – as well as non-IT assets – throughout their lifecycle.

ServiceNow ITSM provides a cloud-based, silo-busting service management solution. ServiceNow ITSM consolidates IT tools into single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity.

ServiceNow Orchestration is a powerful system for managing IT and business processes quickly and reliably by automating simple and complex tasks on remote services, servers, applications, and hardware.