Terry Lang Email & Phone Number
Director, Customer Experience @ Edcor
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Terry Lang Location
- Auburn Hills, MI, US
Terry Lang Work
- Director, Customer Experience @ (April 2020 - Present)
- Owner and Chief Consultant @ Think Service First, LLC (July 2010 - Present)
- Vice President, Retail Customer Contact Center, National Operations Manager @ (September 2012 - April 2020)
- Quality and Process Analyst @ (August 2010 - September 2012)
- National Repossession Manager @ (July 2008 - June 2010)
- Sr. Operations Analyst @ (April 2006 - July 2008)
- Sr. Manager @ (May 2000 - April 2006)
- Director of Parking Operations @ (April 1995 - August 1999)
Terry Lang Education
- Walsh College
Master of Science in Management (Management)
1996-2000 - Oakland University
Bachelor of General Studies (Management, Communication Arts, Sociology)
1984-1990
Terry Lang Skills
- Analysis
- Budgeting
- Business Analysis
- Business Process
- Business Process Improvement
- Business Strategy
- CRM
- Call Center
- Call Centers
- Change Management
- Contact Center Management
- Contact Center Operations
- Contact Center Technology
- Contact Centers
- Contract Negotiation
- Customer Experience
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Human Resources
- Key Performance Indicators
- Leadership
- Leading transformational change
- Management
- Mentoring
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Operational Efficiency
- Operational Planning
- Operations Management
- Outlook
- Performance Management
- Presentation Skills
- Process Engineering
- Process Improvement
- Program Management
- Project Management
- Project Planning
- SDLC
- Software Documentation
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Telecommunications
- Training
- Vendor Management
- Written Communication
- Excel
- Word
- Documentation
- Budgets
- Risk Management
- Banking
- Account Management
- Cross-functional Team Leadership
- Service Delivery
- Cross Functional Team Leadership
- Customer Contact
- Leukemia
- Sales
- Sales Management
- Operations
- Support
- Technology
- Customer Relationship Management Crm
- Lymphoma
- Customer Relationship Management
Terry Lang Summary
- Terry Lang, based in Auburn Hills, MI, US, is currently a Director, Customer Experience at Edcor. Terry Lang brings experience from previous roles at Think Service First, LLC, Comerica Bank, Edcor and Credit Acceptance. Terry Lang holds a 1996 - 2000 Master of Science in Management in Management @ Walsh College. With a robust skill set that includes Analysis, Budgeting, Business Analysis, Business Process, Business Process Improvement and more. Terry Lang has 3 emails and 5 mobile phone numbers on RocketReach.
Looking for a different Terry Lang?
Find contact details for 700 million professionals.
Others Named Terry Lang
Top Edcor Employees
Tim Eckley
Information Technology Manager
Detroit, MI, US
Courtney Peagler
Account Executive
Detroit, MI, US
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co