Terry Lang Email & Phone Number
Director, Customer Experience @ Edcor
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Terry Lang Location
- Auburn Hills, MI, US
Terry Lang Work
- 2020 - now Director, Customer Experience @
- 2010 - now Owner and Chief Consultant @ Think Service First, LLC
- 2012 - 2020 Vice President, Retail Customer Contact Center, National Operations Manager @
- 2010 - 2012 Quality and Process Analyst @
- 2008 - 2010 National Repossession Manager @
- 2006 - 2008 Sr. Operations Analyst @
- 2000 - 2006 Sr. Manager @
- 1995 - 1999 Director of Parking Operations @
Terry Lang Education
- Walsh College of Accountancy and Business Administration
Master of Science in Management (Management)
1996 - 2000 - Oakland University
Bachelor of General Studies (Management, Communication Arts, Sociology)
1984 - 1990
Terry Lang Skills
- Business Process Improvement
- Operational Planning
- Customer Satisfaction
- Call Center
- Process Engineering
- Business Process
- Team Building
- Change Management
- Business Analysis
- Customer Relations
- Process Improvement
- Strategic Planning
- Program Management
- Business Strategy
- Operations Management
- SDLC
- Outlook
- Excel
- Mentoring
- Team Leadership
- Word
- Documentation
- Microsoft Office
- Customer Service
- Microsoft Word
- Software Documentation
- Microsoft Excel
- Call Centers
- Performance Management
- Project Management
- Leadership
- CRM
- Management
- Training
- Strategy
- Analysis
- Human Resources
- Budgets
- Telecommunications
- Contract Negotiation
- Vendor Management
- Customer Experience
- Risk Management
- Banking
- Account Management
- Cross-functional Team Leadership
- Service Delivery
- Project Planning
- Cross Functional Team Leadership
- Customer Contact
- Leukemia
- Sales
- Sales Management
- Contact Centers
- Operations
- Support
- Technology
- Customer Relationship Management Crm
- Lymphoma
- Customer Relationship Management
Terry Lang Summary
- Terry Lang, based in Auburn Hills, MI, US, is currently a Director, Customer Experience at Edcor. Terry Lang brings experience from previous roles at Think Service First, LLC, Comerica Bank, Edcor and Credit Acceptance. Terry Lang holds a 1996 - 2000 Master of Science in Management in Management @ Walsh College of Accountancy and Business Administration. With a robust skill set that includes Business Process Improvement, Operational Planning, Customer Satisfaction, Call Center, Process Engineering and more. Terry Lang has 2 emails and 3 mobile phone numbers on RocketReach.
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