Assistant Vice President Customer Support Unit Manager @ (October 2013 - February 2015)
MLO-Servicing Team Manager @ (November 2008 - December 2012)
MLO Servicing Team Manager @ (January 2005 - December 2012)
Customer Service Cashier @ (May 2004 - December 2004)
Customer Service Manager @ (August 2000 - May 2004)
Terry Lamb Education
Dallas College 2003-2007
Navarro College 2001-2003
Terry Lamb Skills
Call Center
Vendor Management
Customer Experience
Process Improvement
Banking
Operations Management
Customer Satisfaction
Customer Service
Mortgage Lending
Loans
Leadership
Management
Team Building
Coaching
Recruiting
Project Management
Risk Management
Outsourcing
Workforce Management
Analysis
Business Analysis
SharePoint
Loan Servicing
Payments
Forecasting
Visio
Call Centers
Training
Performance Management
Financial Analysis
Research
Terry Lamb Summary
Terry Lamb, based in Waxahachie, TX, US, is currently a Senior Vice President; Cons Prod Strategy Manager at Bank of America. Terry Lamb brings experience from previous roles at Bank of America and Bank of America Home Loans. Terry Lamb holds a 2003 - 2007 Dallas College. With a robust skill set that includes Call Center, Vendor Management, Customer Experience, Process Improvement, Banking and more. Terry Lamb has 1 emails and 2 mobile phone numbers on RocketReach.
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