Associate Director, Global Customer Service and Sales - Training and Enablement @ (August 2023 - April 2026)
Associate Director, Global Customer Service Training and Development @ (October 2018 - August 2023)
Senior Training Manager @ (June 2016 - October 2018)
Manager Human Resources @ (March 2016 - June 2016)
Supervisor Education Training and Development @ (April 2014 - March 2016)
Senior Training Specialist @ (January 2011 - April 2014)
Insurance Agent @ (September 2009 - January 2011)
Terry Joyce Education
Thomas College
MBA (Human Resource Management)
2010-2012
University of Maine
BA (Sociology)
2002-2006
Terry Joyce Skills
Certification Testing
Change Management
Customer Service
Employee Engagement
Employee Relations
Employee Surveys
Employee Training
Facilitation
Human Resources
Instructor-led Training
Internal Communications
Interviewing Skills
Job Aids
Knowledge Management
L&D Strategy
Leadership
Leadership Development
Learning Experience design
Onboarding
Organizational Development
Organizational Effectiveness
PHR
Presentations
Program Creation
Quality Assurance
Retreats
Tactical Training
Talent Management
Team Building
Training & Development
Training Delivery
Terry Joyce Summary
Terry Joyce, based in Portland, ME, US, is currently a Director, Internal Enablement at Toast. Terry Joyce brings experience from previous roles at Wayfair and AAA Missouri. Terry Joyce holds a 2010 - 2012 MBA in Human Resource Management @ Thomas College. With a robust skill set that includes Certification Testing, Change Management, Customer Service, Employee Engagement, Employee Relations and more. Terry Joyce has 2 emails and 1 mobile phone numbers on RocketReach.
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