Terry Erickson Email & Phone Number
Director Global Customer Support @ Spotnana
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Terry Erickson Location
- Englewood, CO, US
Terry Erickson Work
- 2024 -now Director Global Customer Support @
- 2024 -2024 Sr. Director of Operations @
- 2019 -2024 Senior Director of Technical Support @
- 2017 -2019 Director of Customer Support @ Bucket.io
- 2015 -2017 Vice President of Customer Success @
- 2004 -2015 Senior Director Worldwide Technical Support @
- 2000 -2004 Network Administrator and Web Designer and Project Manager @ Vista Information Systems
Terry Erickson Education
- University of West Florida
(Electrical Engineering)
1992-1995 - J. M. Tate High School
Terry Erickson Skills
- Performance Metrics
- Workforce Management
- Knowledge Management
- Jira
- Management Consulting
- Customer Retention
- Communication
- Operational Excellence
- Voice of the Customer
- Customer Journeys
- Interpersonal Skills
- Customer Experience
- Strategy Implementation
- Customer Support
- Stakeholder Management
- Negotiation
- Team Management
- Executive-level Communication
- Business Process Improvement
- Leadership
- Customer Success
- Cloud Computing
- Management
- Technical Support
- SaaS
- CRM
- Process Improvement
- Enterprise Software
- Network Security
- Salesforce.com
- Security
- Customer Satisfaction
- Salesforce.com implementation
- Salesforce.com System Administrator
- PowerPivot
- Networking
- Managed Services
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Strategy
- Account Management
- Business Intelligence
- Project Management
- Program Management
- Software Project Management
- Vendor Management
- Strategic Partnerships
- Professional Services
Terry Erickson Summary
- Terry Erickson, based in Englewood, CO, US, is currently a Director Global Customer Support at Spotnana. Terry Erickson brings experience from previous roles at Punchh, Bucket.io and ProjectManager.com. Terry Erickson holds a 1992 - 1995 University of West Florida. With a robust skill set that includes Performance Metrics, Workforce Management, Knowledge Management, Jira, Management Consulting and more. Terry Erickson has 2 emails and 1 mobile phone numbers on RocketReach.
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