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Terrence Philip Location
New York, NY, US
Terrence Philip Work
2007 -now Escalation Manager @
Terrence Philip Education
City College of New York
(Business Administration and Management, General)
2006
Terrence Philip Skills
Microsoft Excel
Microsoft Office
Microsoft Word
Customer Service
Leadership
Outlook
Management
Telecommunications
Team Leadership
Call Centers
Account Management
Wireless Technologies
Team Building
Troubleshooting
Mobile Devices
Voice over IP (VoIP)
Project Management
Networking
Customer Retention
Customer Experience
Contact Centers
Social Media
Customer Satisfaction
Decision-Making
Data Management
Document Storage
Document Management
Customer Focused Design
Business Acumen
Customer Service Management
Diversity Program Development
Accountability
Organizational Leadership
Self Assessment
Leadership Development
Collaborative Environment
Organizational Culture
Root Cause Analysis
Business Analysis
Influencing Without Authority
Organizational Change Management
Influencing Others
Change Management
Leadership Accountability
Inclusive Team Leadership
Diversity & Inclusion
Personal Development
Transparency
Communication
Generative AI
Leading transformational change
Strategic Planning
Voice Over Ip Voip
Training
Technical Support
Voice Over Ip
Terrence Philip Summary
Terrence Philip, based in New York, NY, US, is currently a Escalation Manager at AT&T. Terrence Philip holds a City College of New York. With a robust skill set that includes Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Leadership and more. Terrence Philip has 3 emails and 1 mobile phone numbers on RocketReach.
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