Terrence Clark Email & Phone Number
Global Director of Customer Service @ Pearson
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Terrence Clark Location
- Nashville, TN, US
Terrence Clark Work
- 2026 -now Global Director of Customer Service @
- 2024 -2026 Member @
- 2023 -2026 Clinical Customer Experience Manager @
- 2020 -2023 Service Delivery Team Leader @
- 2017 -2019 Premier Support Specialist Leader @
- 2015 -2017 Apple Care AHA Team Manager @
- 2014 -2015 Premier Support Specilist Leader @
- 2011 -2012 Customer Loyalty Manager @
- 2009 -2011 Financial Advisor @
Terrence Clark Education
- Tuskegee University
(Computer Science)
- DeVry University
Bachelor's Degree (Electrical, Electronic and Communications Engineering Technology/Technician)
- Meridian Community College
(Liberal Arts and Sciences, General Studies and Humanities)
Terrence Clark Skills
- Service Levels
- Performance Metrics
- Coaching
- Finance
- Business Process Improvement
- Performance Management
- Service Delivery Management
- Relationship Building
- Project Delivery
- Customer Service Operations
- Customer Retention
- Service Delivery
- Troubleshooting
- Customer Service Management
- Workforce Management
- Customer Relationship Management (CRM)
- Customer Marketing
- Logistics Management
- Customer Loyalty
- Analytical Skills
- Project Management
- Leadership Development
- Teamwork
- Customer Experience
- Problem Solving
- Customer Service
- Team Leadership
- Training
- Call Centers
- Customer Satisfaction
- Sales
- Inventory Management
- Telecommunications
- Accounting
- Contact Centers
- Internal Controls
- Auditing
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Outlook
- PowerPoint
- Microsoft Outlook
- Leadership
- Team Building
- Management
- Time Management
Terrence Clark Summary
- Terrence Clark, based in Nashville, TN, US, is currently a Global Director of Customer Service at Pearson. Terrence Clark brings experience from previous roles at Black Executive Men Community, Pearson, Cognizant and Asurion. Terrence Clark holds a Tuskegee University. With a robust skill set that includes Service Levels, Performance Metrics, Coaching, Finance, Business Process Improvement and more. Terrence Clark has 3 emails and 3 mobile phone numbers on RocketReach.
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Top Pearson Employees
Omar Abbosh
Chief Executive Officer
London, GB
Ricky Kelly
Vice President of Customer Success
England, United Kingdom
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