Terence A Email & Phone Number
Quality Trust and Safety Senior Analyst @ Accenture
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Terence A Location
- Gilberts, IL, US
Terence A Work
- Quality Trust and Safety Senior Analyst @ (April 2024 - Present)
- Business Advisory Senior Analyst @ (January 2022 - April 2024)
- Staff Tax Accountant @ CPA Tax Services Inc (March 2020 - November 2021)
- Operations Manager II @ (February 2015 - July 2019)
- Account Manager @ Trec Global, Inc. (June 2010 - February 2015)
- Operations Manger II @ ePLDT Ventus (March 2003 - January 2010)
- Treasury Supervisor @ (May 1999 - August 2002)
Terence A Education
- University of the Philippines
Master's degree (Business Administration and Management, General)
2008-2012 - University of San Agustin
Bachelor of Science - BS (Accounting)
1994-1998
Terence A Skills
- Strategic Planning
- BPO
- Customer Service
- Call Center
- Process Improvement
- Microsoft Office
- Account Management
- Outsourcing
- Contact Centers
- Customer Satisfaction
- Recruiting
- Customer Experience
- Leadership Development
- Coaching
- Call Centers
- Team Building
- Operations Management
- Employee Relations
- Management
- Performance Management
- Leadership
- Workforce Management
- Team Management
- Business Development
- Vendor Management
- Training
- CRM
- Forecasting
- Employee Engagement
- Project Management
- Talent Acquisition
- Business Process Improvement
- Microsoft Excel
- Interviews
- Hiring
- Time Management
- P
- Team Leadership
- Human Resources
- Customer Retention
- Sourcing
- Change Management
- Cross-functional Team Leadership
- Sales
- Strategy
- Sales Management
- Telecommunications
- Sales Operations
- Budgets
- Technical Recruiting
Terence A Summary
- Terence A, based in Gilberts, IL, US, is currently a Quality Trust and Safety Senior Analyst at Accenture. Terence A brings experience from previous roles at Accenture, CPA Tax Services Inc, Reed Elsevier Philippines and Trec Global, Inc.. Terence A holds a 2008 - 2012 Master's degree in Business Administration and Management, General @ University of the Philippines. With a robust skill set that includes Strategic Planning, BPO, Customer Service, Call Center, Process Improvement and more. Terence A has 2 emails and 6 mobile phone numbers on RocketReach.
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