Teofilo Rufin Email & Phone Number

Co-Founder and Chief Operating Officer (COO) and Chief Customer Officer(CCO) @ Voicera

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Teofilo Rufin Location

California, United States

Teofilo Rufin Work

Co-Founder and Chief Operating Officer (COO) and Chief Customer Officer(CCO) @ (January 2025 - Present)
Executive Advisor @ (January 2023 - Present)
Head of Customer Experience @ (January 2023 - January 2025)
Global Director, Customer-Partner Success and Delivery Operations @ (January 2021 - December 2022)
Director, Customer Success and Partner Success Operations @ (January 2019 - January 2020)
Senior Manager, Global Customer Success and Partner Success Operations @ (January 2017 - January 2018)
Senior Manager, Global Customer Success @ (January 2016 - January 2017)
Senior Manager, Global Customer Success and Support-Services Operations @ Trend Micro (January 2011 - January 2016)
Sr. Product Manager @ Trend Micro (January 2008 - January 2011)
Senior Manager, Global Technical Support and Customer Success Operations @ Trend Micro (January 2000 - January 2008)

Teofilo Rufin Education

Nagoya University
Master’s Degree (Civil Engineering)
Nagoya University
Doctor of Engineering (Civil Engineering)

Teofilo Rufin Skills

Customer Experience (CX) & VoC Strategy (Product Ally)
Loyalty (NPS) Management
AI Transformation & Strategy
Account Management
Agile Methodologies
Artificial Intelligence (AI)
Big Data and AI-ML
Business Development
Business Insights
Business Reviews
CSAT
CSAT (Customer Satisfaction)
Change Management
Channel Partners
Cloud Computing
Coaching & Mentoring
Coaching and Mentoring
Communication
Community Management
Contact Center Management
Cross-Functional GTM Alignment (Leadership Architect)
Cross-Functional Orchestration
Customer Advocacy
Customer Advocacy (VoC)
Customer Engagement
Customer Experience
Customer Health Scoring
Customer Insight
Customer Reference
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Success
Customer Success Operations
Data Analysis
Data Analytics
Digital Engagement
Enterprise Account Management (F500/G1000)
Enterprise Software
Escalations Management
Executive-level Communication
Getting Things Done (GTD) Method
Global CX Operations & BPO Strategy (Scale Architect)
Global Customer & Partner Operations & BPO Strategy (Scale Architect)
Go-to-market Strategy
Governance, Risk Management, and Compliance (GRC)
Interpersonal Relationships
Journey Mapping
Leadership
Leadership Development
Loyalty Programs
Marketing Automation
NRR & Gross Retention Optimization (Financial Architect)
Negotiation
Net Revenue Retention (NRR)
Network Security
Operational Excellence
Partner Enablement
Partner Management
Partner Relationship Management
Partner Success
Post-Sales Leadership
Pre-Seed to Public Lifecycle Design (Growth Architect)
Product Management
Product Marketing
Product Strategy (PLG mindset)
Professional Services
Program Management
Project Management
Relationship Management
Revenue Lifecycle Management
Scrum
Security
Series A/B to IPO Scaling
Servant Leadership
Software Development Life Cycle (SDLC)
Software Project Management
Software as a Service (SaaS)
Strategic Leadership
Strategic Thinking
Strategy
Team Building
Team Enablement & Mentorship
Team Leadership
Technical Support
Technical Writing
Trusting Relationships
Written Communication
Solution Selling
Customer Relationship Management Crm
Freemium
E Commerce
Customer Relations
Data Center
Customer Marketing
Usability Testing
Usability Engineering
Software As A Service Saas
Sales Enablement
Virtualization
B2B Marketing Strategy
Demand Generation
Technical Documentation
Security Appliances
Big Data
Go To Market Strategy
A/B testing
Business Alliances
SaaS
Management
B2C marketing
Pre Sales
Integration
Software as a Service
Customer Relationship Management

Teofilo Rufin Summary

Teofilo Rufin, based in California, United States, is currently a Co-Founder and Chief Operating Officer (COO) and Chief Customer Officer(CCO) at Voicera AI. Teofilo Rufin brings experience from previous roles at GLG, EsquireTek, Skedulo and Juniper Networks. Teofilo Rufin holds a Master’s Degree in Civil Engineering @ Nagoya University. With a robust skill set that includes Customer Experience (CX) & VoC Strategy (Product Ally), Loyalty (NPS) Management, AI Transformation & Strategy, Account Management, Agile Methodologies and more. Teofilo Rufin has 1 emails and 1 mobile phone numbers on RocketReach.