TeleTech Philippines Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Drupal is an open source content management platform powering millions of websites and applications. Its built, used, and supported by an active and diverse community of people around the world.

Google Cloud Tasks is a fully managed service that allows developers to manage the execution, dispatch, and delivery of a large number of distributed tasks.

The Windows Azure Platform enables businesses to run critical applications with a higher performance-price ratio by running them on the services platforms data centers on a pay-as-you-go basis.

Microsoft Power Apps is a low-code development platform for mobile and web applications.

Microsoft System Center provides solutions to simplify the deployment, configuration, management, and monitoring of the infrastructure.

Microsoft Visio is a diagramming, process modeling & data visualization solution which enables communication of complex information through data-linked diagrams.

Motion graphics and visual effects toolset .

A visual development tool for creating, publishing, and managing websites and mobile content

Adobe Illustrator is a vector graphics editor.

Adobe Photoshop is a webtop application for editing images and photos online.

Google Sites is a free and easy way to create and share web pages.

My Hours is a cloud-based time tracking solution best suited for small teams and freelancers.

Oracle Designer is a Computer-Aided Software Engineering (CASE) technology for modeling, designing and generating applications that are based on Oracle products

Teamwork is a cloud-based project management solution that provides businesses functionalities to manage different operations of a project.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Gateways are the cabinets that hold Avaya cards to allow for traditional dial tone (POTs, DID trunks, T1, BRI, etc) and traditional endpoints like analog extensions and digital extension.

Avaya Interaction Center software suite provides enterprise-class control of contact center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.

Avaya IP Office is a mid and small businesses phone system.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Adobe Fireworks is a vector graphics editor for web designers for rapidly creating website prototypes and application interfaces.

Avaya Aura is an enterprise collaboration software.

Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity.

Cloudinary allows users to securely upload images to customer's websites and mobile apps.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Kore is a bot-based messaging platform that brings individuals, teams, and business systems together in a single, streamlined interface.

LiveChat is an instant communication tool that allows users to live chat with customers.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Cross-platform plugin plays animations, videos and sound files in .SWF format.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Chrome is a cross-platform web browser developed by Google.

Font Awesome makes it easy to add vector icons and social logos to their website.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

Java is a programming language and computing platform.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

Adobe Spark is a media creation application which consists of three seperate design apps: Spark Page, Spark Post, and Spark Video - to create web pages, social graphics, ans short videos.

Bing Ads provides pay per click advertising on both the Bing and Yahoo! search engines.

BusinessWire offers press release distribution and regulatory disclosure services.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook Business gives the latest news, advertising tips, best practices and case studies to meet the business goals.

Airbnb is an online marketplace for people to list, discover, and book accommodations through the internet.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Booking.com is one of the world's leading digital travel companies that provides accommodation, car rental, and flight ticketing services

Calabrio is customer experience intelligence company that empowers organizations to enrich human interactions.

Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.

Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Amazon Drive, formerly known as Amazon Cloud Drive, is a cloud storage application managed by Amazon. The service offers secure cloud storage, file backup, file sharing, and photo printing services.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Apache ZooKeeper is an effort to develop and maintain an open-source server which enables highly reliable distributed coordination.

CentOS is a Linux distribution that aims to be functionally compatible with its upstream source, Red Hat Enterprise Linux (RHEL).

Commvault software assists organizations with data backup and recovery, cloud and infrastructure management, and retention and compliance.

Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in sup...

Dell EMC Hardware is a data management solutions and storage software suite designed for cloud environments. These products enable users to store, manage, protect, and analyze data in a multi-cloud environment, optimize IT infrastructure including servers, storage, data protection, converged and hyper-converged solutions as well as securely deploy applications on a public cloud.

EMC VNX5500 is a mid-tier, mid-range high-performing Unified Storage System, optimized for virtualized applications. It is based on modular architecture that integrates hardware components for block, file, and object with concurrent support for native NAS, iSCSI, Fibre Channel, and FCoE protocols.

Angie's List is a platform where homeowners can discover home improvement professionals for home improvements, installations and everyday maintenance and repairs work.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

Pega provides business process and customer relationship management solutions for organizations.

Salesforce.com, Inc. is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development.

Salesforce mobile app is an enterprise-class app that provides users with instant access to your company's CRM data from a phone or tablet

SAP CRM application is an integrated CRM that targets midsize and large organizations in all industries.

Apache Storm is a distributed, fault-tolerant, open-source computation system for processing large volumes of high-velocity data.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Google Cloud Machine Learning Engine is a managed service that enables developers and data scientists to build and bring superior machine learning models to production.

Google Translate is a multilingual neural machine translation service developed by Google, to translate text, documents and websites from one language into another.

Microsoft Power BI converts data into rich interactive visualizations, utilizing business analytics tools to share dashboard-based insights across all devices.

Oracle Business Intelligence Enterprise Edition is a powerful tool for analyzing and presenting data.

Auth0 is a set of unified APIs and tools that instantly enables single sign-on and user management for all your applications.

AWS Backup is a fully managed backup service that makes it easy to centralize and automate the back up of data across AWS services in the cloud as well as on premises using the AWS Storage Gateway.

Blue Coat is a proxy-based cybersecurity and network management solution designed for network administrators and security professionals. It enables users to leverage the deployment of endpoint security controls, authenticate users for secure web access, terminate malicious traffic, and accelerate SSL-encrypted traffic.

AnyConnect simplifies secure endpoint access and provides the security necessary to help keep your organization safe and protected.

Cisco ASA Software delivers enterprise-class security capabilities for the ASA security family in a variety of form factors.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Cookiebot is a GDPR and ePrivacy compliant cookie and online tracking solution.

Kerio is a former technology company specializing in collaboration software and unified threat management for small and medium organizations

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

Clarity SC (Service Catalog) is an enterprise-grade communication service platform for IT organizations. It enables users to define and measure services in business terms and publish catalogs of available services to enterprises and business units.

Google Cloud Monitoring collects metrics, logs and traces across Google Cloud Platform.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft Power Automate is a unified platform with API- and UI-based automation for enterprise customers, designed to cater for the full spectrum of users from technical to business.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

OpenText provides a complete and integrated Information Management platform, allowing companies to organize, integrate and protect data and content as it flows through business processes inside and outside the organization.

ServiceNow is a platform-as-a-service provider of IT service applications.

Cisco ONS 15454 DWDM System is a suite of passive components used to build and augment dense wavelength division multiplexing (DWDM) networks.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

Citrix ADC Application Delivery Controller (ADC) solutions help to customers provide the experience customers expect ensuring availability, performance and security for clients applications.

Dell XPS is a line of premium, high performance laptop computers for home and business.

IBM Cognos is a suite of business intelligence and performance management software, that includes dashboards, reports, forecasting, visualization & automation.

Oracle E-Business Suite provides solutions that enable organizations to make better decisions, reduce costs, and increase performance.

Oracle Payroll is a rules-based payroll management system designed for enterprise organizations.

Oracle Procurement enables complete control and oversight for services spending through managing procurement step-by-step.

GoPayment is a payment management and mobile payment gateway allowing vendors to process credit card transactions via mobile application. The mobile payment platform uses a credit card reader plugin enabling users to processGoPayment amounts and request customer electronic signatures via a touch sensitive screen.

TurboTax is mobile-friendly tax preparation software that guides users step-by-step to receive their maximum tax refund for federal & state income tax returns.

Verizon Connect work is a business and job management platform,enabling not just customer but clients mobile workforce to better manage customers workflow.

Epic provides healthcare software which is used by U.S. hospitals and health systems to access, organize, store and share electronic medical records.

Google for Education is a service from Google that provides independently customizable versions of several Google products using a domain name provided by the customer.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

NICE Robotic Process Automation (RPA) makes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement.

OpenText Process Suite is a solution to meet the broad set of process automation needs from providing the needed speed and agility, to supporting the right engagement experiences for users, to offering a braod spectrum of development options for IT and the line-of-business (LOB).

Oracle Sourcing is one of E-Business suite applications, suppliers and supplier users must register with the system.

NICE Robotic Process Automation is an RPA tool for both cloud and on-prem deployments.

Oracle EBS is an integrated set of business applications for automating Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM) processes within organizations.

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Pega Robotic Automation is an automation platform that offers Robotic Process Automation(RPA).

SoapUI is an Open Source functional testing tool for API testing.