Teleresponse S.A. Information

Teleresponse S.A., founded in 1996, provides integrated Logistics, Callcenter and Customer Service services, to e-business and direct marketing companies, thus assisting its customers to achieve the highest standards in customer service. The company’s top management and team of executives cover in know-how and experience the full span of direct marketing services, so that they are able to respond appropriately to our customer’s needs. Teleresponse is not yet another company in the field of direct marketing services. It participates actively in the design of services that best fit its customer’s needs, thus assisting: - An in-depth understanding of end customer needs - The collection and evaluation of questions and potential problems - The establishment of a long and valued relationship between companies and the end customers - To maintain long-term profitable relationships with customers All of the above are offered under the one-stop-shop service package Logistics Plus. Logistics Plus is the basic service package and includes the following services: - Storage - Order taking - Invoicing - Packaging & Shipment - Receipt of payments - Returns & Replacements processing - Refunds - Customer Service - Reporting Besides the above services a range of extra a la carte services can be added to the basic package: - Callcenter services - Customer service SMS texting - CRM & RFM Scoring Services - Legal advice - Database Management