TeleApps Australia Technology Stack

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs.

Avaya Aura Contact Center (AACC) is an all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Avaya Aura Experience Portal provides organizations with a single point of orchestration for all automated, multimedia, self service and integrated voice response (IVR) applications across inbound phone or video, as well as outbound phone, email, or SMS applications.

Avaya Interaction Center software suite provides enterprise-class control of contact center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Avaya Unified Messaging provides full integration of voice and data with optimized processes. It includes inputs and outputs (e-mail, fax, voice, SMS) in a mailbox and allows users to link with existing information (databases, archiving systems).

Avaya Voice Portal is a Web based and speech enabled interactive voice response system that can accept both traditional DTMF touch tone inputs and prerecorded audio files for output, and VoiceXML2.0 compliant speech applications to guide callers through call flows.