2009 -2010 Senior Director, Quality Assurance and Customer Advocacy @ Sykes Enterprises, Inc.
2008 -2009 Senior Director - Strategies, Process and Organizational Excellence @
2005 -2008 Director for Training, Quality and Development @
1998 -2005 Regional QA Systems Manager @ Sykes Enterprises, Inc.
1994 -1998 Quality Management Representative for ISO Initiatives @
Teki Repalda Education
Don Bosco College Canlubang 1994-1995
University of the Philippines 1991-1994
Villanova University 2010
De La Salle University 2004
Teki Repalda Skills
Revenue Recognition
Key Metrics
Certified Six Sigma Black Belt
CIAC Certified Operations Manager
Project Portfolio Management
Process Optimization
Activity Based Management
Business Intelligence
Organizational Learning
Curriculum Development
Instructional Design
Workforce Management
Reporting & Analysis
Microsoft Office Specialist (MS Excel & MS Project)
Reports
Performance Management
Six Sigma
Analysis
Process Management
Project Management
Customer Satisfaction
Call Centers
CRM
Process Improvement
Training
Management
Data Analysis
Leadership
Software Documentation
Service Delivery
Business Transformation
Integration
Outsourcing
Analytics
Human Resources
Vendor Management
Coaching
Quality Management
Business Process Improvement
Customer Experience
Quality Assurance
Offshoring
Enterprise Software
Consulting
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Team Management
Employee Engagement
Team Leadership
Program Management
Contact Centers
Teki Repalda Summary
Teki Repalda, based in Pasig, NCR, PH, is currently a Head of Sales and Success at Stackt. Teki Repalda brings experience from previous roles at Stackt, MindGears, TekiZone and Sprout Solutions. Teki Repalda holds a 1994 - 1995 Don Bosco College Canlubang. With a robust skill set that includes Revenue Recognition, Key Metrics, Certified Six Sigma Black Belt, CIAC Certified Operations Manager, Project Portfolio Management and more. Teki Repalda has 2 emails and 1 mobile phone numbers on RocketReach.
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