Ted Jordan Email & Phone Number
VP Customer Support and Head of US Customer Experience @ Omilia - Conversational Intelligence
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Ted Jordan Location
- Kitty Hawk, NC, US
Ted Jordan Work
- VP Customer Support and Head of US Customer Experience @ (September 2026 - Present)
- Senior Vice President Customer Support @ (December 2022 - October 2025)
- Vice President of Customer Service @ (November 2016 - December 2022)
- Sr. Director Technical Account Management @ (March 2016 - November 2016)
- COO @ Access Worldwide (October 2007 - March 2016)
- CIO @ Access Worldwide (April 2002 - September 2007)
- Senior Vice President IT @ Access Worldwide (January 1998 - April 2002)
- Vice President IT @ Access Worldwide (January 1996 - December 1998)
- President and Founder @ JCSI (January 1992 - December 1996)
Ted Jordan Education
- University Of Maryland - College Park
Bachelors (Business)
1985-1989
Ted Jordan Skills
- BPO
- Outsourcing
- Call Centers
- Vendor Management
- Customer Experience
- CRM
- Leadership
- Workforce Management
- Process Improvement
- Telecommunications
- Operations Management
- Management
- Account Management
- Call Center
- Service Delivery
- Performance Management
- Customer Satisfaction
- Program Management
- Business Process Improvement
- Change Management
- Business Development
- Contact Centers
- Team Management
- Customer Retention
- Telemarketing
- Team Leadership
- Business Analysis
- Inbound Marketing
- Strategic Planning
- Microsoft SQL Server
- Java
- ASP.NET
- Executive Management
- MySQL
- Oracle SQL
- .NET
- SaaS
- Cloud Computing
- Customer Relationship Management Crm
- Net
- Software As A Service Saas
- Business Process Outsourcing Bpo
- Microsoft Word
- Business Process
- SQL
- Business Strategy
- Project Management
- Integration
- Sales
- Entrepreneurship
- Customer Relationship Management
- Business Process Outsourcing
- Software as a Service
Ted Jordan Summary
- Ted Jordan, based in Kitty Hawk, NC, US, is currently a VP Customer Support and Head of US Customer Experience at Omilia. Ted Jordan brings experience from previous roles at Five9 and Access Worldwide. Ted Jordan holds a 1985 - 1989 Bachelors in Business @ University Of Maryland - College Park. With a robust skill set that includes BPO, Outsourcing, Call Centers, Vendor Management, Customer Experience and more. Ted Jordan has 2 mobile phone numbers on RocketReach.
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