Tatnall Information

Tatnall provides practical automotive consultancy and interim operational support built on over 30 years of hands-on motor retail leadership experience across sales, aftersales, customer experience, operational performance and multi-site management. Services include • Interim Head of Business, General Manager and operational leadership cover • Sales performance improvement and conversion strategy • Aftersales performance, labour sales and retention improvement • CRM and pipeline recovery programmes • Used car process, stock turn and profitability support • Customer experience and CSI improvement strategies • Team coaching, mentoring and leadership development • Sales and aftersales process implementation • Event, launch and tactical marketing support • KPI reporting, forecasting and operational accountability • Operational audits and business performance reviews • OEM programme alignment and dealership compliance support • Workshop loading, productivity and utilisation improvement • Retention, database and enquiry management strategies • Short-term dealership operational support during recruitment gaps • Process mapping and implementation of practical operational controls • Support with change management and business transformation • Dealership culture, accountability and performance coaching • Digital enquiry handling and lead management improvement • Test drive, customer journey and handover process optimisation • Automotive training and frontline team development • Support for underperforming or transitional dealership operations Tatnall focuses on delivering practical, hands-on support grounded in real operational experience — helping businesses improve performance through consistency, accountability, process and people. “Driving Performance Through People.”